Influence of Management on Quality Assurance in National Teacher’s Colleges

While the quality of higher education has received attention from researchers globally, its focus has been mainly on universities in 'developed country' contexts. There has been limited research on the quality of higher education in African universities, and even less that has focused on the discipline of supply chain management. In this paper, the quality of supply chain education of five universities in Kenya is investigated using a SERVPERF model. Data were collected through a structured questionnaire administered to 781 students enrolled for a supply chain management qualification. The data were analysed through confirmatory factor analysis and one-way analysis of variance. The findings are fourfold: (1) the service quality of supply chain education is at medium level in terms of the SERVPERF metrics; (2) four dimensions were identified by students as the most important aspects of service quality: course-centeredness, academic and support staff helpfulness, service excellence and learning facilities; (3) a four-factor SERVPERF model of supply chain service quality is developed and (4) service quality was significantly different across the selected universities. Although the service quality was rated at a medium level overall, the variability in quality across universities should alert educators and management to the need for a coordinated effort to improve particular aspects of students' learning experiences. The study contributes to the body of knowledge by establishing that SERVPERF is a four-factor model in the higher education sector.

Section: Service Quality Of Supply Chain Educationmentioning

confidence: 99%

Investigating the Quality of University Education: A Focus on Supply Chain Management

Mageto

Luke

Heyns

2020

“…In this section, the international scope of the quality management philosophy is highlighted, as well as the quality assurance context in Ukraine is outlined. Extensively used in business, manufacturing and services, the total quality management (TQM) methodology provides effective tools to manage change in education (Sallis, 2015) to produce educational services in the best, effective and efficient manner by way of enhancing managerial control over HEI quality assurance (Lubwama, Onen, & Kasenene, 2017). Exemplifying the Greek case, Psomas and Antony (2017) emphasize that all educational activities should be aimed at ensuring excellent academic performance, while HE quality management must arise from the entire academic community awareness.…”

Section: Literature Reviewmentioning

confidence: 99%

Quality Management of Educational Activities in the Training of Specialists in the Field of Health Care: the Case of Ukrainian Medical HEIs

Gordiychuk

Kalinina

Сніховська

et al. 2020

The paper addresses the current background, shortcomings and improvement perspectives for the quality management system in training nurses, paramedics and midwives in HEIs of Ukraine. To reach the aim of the study, the authors analysed the legal and regulatory documents, website documentation and electronic resources of 23 medical HEIs. The methods of mathematical data processing and criterion analysis were used to analyze the effectiveness of the quality management system implementation medical HEIs. The survey of the managerial and administrative staff (n=398) was conducted. The aim of the survey was to gain insight into the internal quality management principles and procedures in medical higher educational institutions of Ukraine, to identify the main tools used for internal auditing of educational quality, the measures taken to assess the education quality at the institutional level. The research findings are discussed with due regard to the surveyed managerial staff needs and quality assurance guidelines in medical education. The results of the article have a few significant implications for practice of quality management system in medical colleges and its perspectives for enhancing Ukrainian higher education system. The conclusion was made that with introducing an effective quality management system in medical HEIs, continuous monitoring of quality assurance by HEI leaders, commitment to quality ©2020 The authors and IJLTER.ORG. All rights reserved.as an organizing factor in education management, future medical specialists will be competitive, demonstrating a sustainable growth in academic performance, developing relevant practical skills and professional mindset.

“…School management or being a manager of a school organization requires a paradigm change of centralized and unilateral power. School management involves the field of collective and conscious participation in decisions taken so that these serve to guide, plan and implement actions in all dimensions of school organization (Lubwama et al,2017). Lück (2009) argue that management performed competently and committed to the interests of the school and community has a positive effect on the learning process.…”

Section: Introductionmentioning

confidence: 99%

The School Manager and the Use of Knowledge Management Practices for Structuring Organizational Processes

Periotto

Wessellenns

2018

Knowledge management gains space within the school organization and can contribute satisfactorily to the quality of teaching. The school manager in everyday routine intuitively uses knowledge management practices without exploiting the potentials they offer or allow. In this context, the purpose of this study is to identify the level of implementation of knowledge management practices aimed at structuring the organizational processes used by the public-school manager. The methodology adopted was exploratory, with a qualitative and quantitative approach. For data collection, a validated instrument with 27 questions was used. A total of 111 managers of the basic education schools that make up the public-school system in a city in the northwestern region of Paraná, Southern Brazil answered to the questionnaires. When analyzing the results, it was investigated only those practices that were related to the structuring of organizational processes. This decision is justified because of the responsibilities of the school manager in the execution of his/her work. The results indicated that the school in its daily routine use practices of Knowledge Management related to the structuring of the organizational processes and that many are already applied by the managers.