The School Manager and the Use of Knowledge Management Practices for Structuring Organizational Processes

Abstract

Knowledge management gains space within the school organization and can contribute satisfactorily to the quality of teaching. The school manager in everyday routine intuitively uses knowledge management practices without exploiting the potentials they offer or allow. In this context, the purpose of this study is to identify the level of implementation of knowledge management practices aimed at structuring the organizational processes used by the public-school manager. The methodology adopted was exploratory, with a qualitative and quantitative approach. For data collection, a validated instrument with 27 questions was used. A total of 111 managers of the basic education schools that make up the public-school system in a city in the northwestern region of Paraná, Southern Brazil answered to the questionnaires. When analyzing the results, it was investigated only those practices that were related to the structuring of organizational processes. This decision is justified because of the responsibilities of the school manager in the execution of his/her work. The results indicated that the school in its daily routine use practices of Knowledge Management related to the structuring of the organizational processes and that many are already applied by the managers.