Influence of ethical ideology on job stress

Shukla, Abhishek; Srivastava, Rajeev

doi:10.1007/s13520-017-0075-9

Cited by 8 publications

(5 citation statements)

References 123 publications

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“…This research suggests this ideology forms in relation to overbooking. Shukla and Srivastava (2017) also argued that an ethical ideology was based on personal moral values and this certainly seems to be the case in this research with the perceptions of the ethical nature of overbooking and outbooking generated through the frontline employees personal perception as their role as host. The tensions that exist in the commercial realities of hospitality often result in an internal conflict between this ethical ideology and the frontline employee carrying out the commercial directives of the business in relation to overbooking policies.…”

Section: Median 26mentioning

confidence: 69%

“…Given the perishability of the hotel room product, overbooking aims to fully utilise a hotel's finite room inventory to maximise occupancy levels before the sales of that inventory is lost forever (Schuetz and Kolisch, 2013;Guo, Dong and Ling, 2016;Ye, Lu and Li, 2019) and therefore is utilised for economic gain on behalf hotels. However, the potential resulting denial of service means that it is also an area of hotel revenue management that is commonly highlighted as giving rise to ethical issues (Shukla and Srivastava, 2017;Dimitriou and Schwepker Jr, 2019). These tensions between revenue maximisation and customer fairness have led to the hospitality literature focusing on two broad areas in consideration of overbooking.…”

Section: Introductionmentioning

confidence: 99%

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The perceptions of frontline employees towards hotel overbooking practices: exploring ethical challenges

Haynes

Egan

2020

J Revenue Pricing Manag

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This paper explores the ethical perceptions of frontline hotel employees towards hotel overbooking policies. Thus far, the majority of literature has focused on the ethics of overbooking from the guests' perspective. This research finds that frontline employees form an ethical ideology based on their perceived need to deliver hospitableness to the guest. Overbooking is viewed as a threat to the host-guest relationship. However, if frontline employees can offer relevant compensation to guests and give advanced warning of an outbooking scenario they perceive that an ethical balance between hospitableness and commercially-driven overbooking practices can be achieved.

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Section: Median 26mentioning

confidence: 69%

Section: Introductionmentioning

confidence: 99%

The perceptions of frontline employees towards hotel overbooking practices: exploring ethical challenges

Haynes

Egan

2020

J Revenue Pricing Manag

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show abstract

“…In the actual management process, the driving factors for the generation and development of work stress are extremely complicated. They are not simply determined by the subjective feelings of the workers; work stress includes time stress, anxiety stress, and total job stress [ 14 ].…”

Section: Discussion and Limitationmentioning

confidence: 99%

“…Another study examined the effects of co-worker and supervisor support on job stress in an aging workforce [ 13 ]. Ethical ideology has also been shown to adversely influence job stress, which includes time stress, anxiety stress, and total job stress [ 14 ]. Research has also investigated job satisfaction and stress levels in second-career teachers as compared to first-career teachers [ 15 ], recovery experience can also be a good way to adjust feelings of work stress [ 16 ], Korean workers’ job stress has been measured using the Korean Occupational Stress Scale [ 17 ].…”

Section: Introductionmentioning

confidence: 99%

Defining the Primary Work Stress Factors of Chinese Coal Miners—A Mixed-Methods Study

Ali

2022

IJERPH

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Background: Studies have indicated that coal miners in China have higher levels of perceived job stress. However, few studies have investigated the work stress structure of coal miners. Objective: Our study focused on the work stress of coal miners in China, with a primary aim to determine the work stress structure of coal miners in China using a mixed-methods approach. Methods: Semi-structured interviews were performed with thirty-three people (team leaders and frontline coal miners) conducted with participants from various state-owned large- and medium-sized coal mines in China. Grounded theory was used to construct an initial model for the concept of coal miners’ work stress. Using the results of this initial survey and findings in the existing literature, we then constructed a preliminary questionnaire regarding coal miners’ work stress and administered the questionnaire to 900 coal miners in the Shaanxi, Henan, Inner Mongolia, and Gansu provinces. Results: The results show that the work stress structure for coal miners differs from that for other occupational types in China, due to differences in the Chinese culture and foreign cultural influences. We revised our questionnaire based on these considerations and administered a new survey to the frontline production workers in coal mines. The preliminary questionnaires were revised and analyzed through exploratory and confirmatory factor analysis, resulting in a final formal model for work stress, which was supported by content and structural validity. Conclusion: In this research, we used the framework of grounded theory to conduct an empirical analysis of the structure model of coal miners’ work stress. The findings support that the primary work stress factors of Chinese coal miners included the stress of the work environment, job responsibility, interpersonal relationships, career development, the family environment, and organizational systems. Coal enterprises should therefore always take these factors into consideration when developing and implementing safety management policies aimed at to improve the occupational health status of coal miners.

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“…Por su parte, al considerar las causas del cansancio laboral de los docentes se encontró una relación directa entre la orientación ética del liderazgo y el compromiso organizacional. Esto es coherente con otros estudios asociados a la ética y su relación con el estrés (Shukla and Srivastava, 2017), al igual que una relación inversa con el nivel de burnout que se puede experimentar (Eslamieh and Hossein Mohammad Davoudi, 2016), lo que se confirma con el apoyo del supervisor al trabajador y la generación de capital psicológico como fuente de prevención del cansancio laboral del docente (Li, Li and Castaño, 2019). Por otra parte, en un estudio correlacional de la edad y el género frente al burnout y la inteligencia emocional se argumentó que las primeras variables no tienen una relación significativa con las segundas, aunque un nivel elevado de inteligencia emocional puede disminuir el riesgo de burnout en el empleado (Li and Li, 2020;Shukla and Srivastava, 2016;Srivastava, Dayal and Madan, 2016).…”

Section: Cansancio Laboral En Docentesunclassified

Impacto del teletrabajo por la pandemia de la COVID-19 en el cansancio laboral de los docentes universitarios

Zuasnabar

Carrión

Fasil

et al. 2023

REVISTA PERSPECT. EMPRESARIAL

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Objetivo. Evaluar el impacto del teletrabajo derivado de la emergencia sanitaria causada por la pandemia de la COVID-19 sobre el cansancio laboral de los docentes universitarios. Metodología. La metodología es cuantitativa con alcance correlacional, diseño no experimental y en un espacio de tiempo transeccional. Se recopilaron datos mediante un cuestionario para las variables de teletrabajo y cansancio laboral, el cual fue aplicado a una muestra de 427 docentes de instituciones de educación superior deChile, Colombia, Perú y Ecuador. Resultados. Se evidencia que las condiciones técnicas y materiales influyen sobre las tres dimensiones del cansancio de los docentes. El trabajo con estudiantes solamente presenta influencia sobre la realización personal. Por su parte, el equilibrio vida trabajo presentó efectos sobre la fatiga emocional y la realización personal.Conclusiones. Se concluye que las condiciones de teletrabajo aplicadas por la contingencia de la pandemia de la COVID-19 han aportado parcialmente a la disminución del cansancio laboral en los docentes universitarios.

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Influence of ethical ideology on job stress

Cited by 8 publications

References 123 publications

The perceptions of frontline employees towards hotel overbooking practices: exploring ethical challenges

The perceptions of frontline employees towards hotel overbooking practices: exploring ethical challenges

Defining the Primary Work Stress Factors of Chinese Coal Miners—A Mixed-Methods Study

Impacto del teletrabajo por la pandemia de la COVID-19 en el cansancio laboral de los docentes universitarios

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