“…Such disturbances can be the misfits between work systems (i.e., processes and tasks within the workplace) and IT, and the reasons for modifications at the person self would be to improve one's own workflow (Zhou, Tong, Hock, & Tan, 2016). Users may do so by, for example, picking up new skills, which help them learn and thus improve how they execute tasks (Barki, Titah, & Boffo, 2007), which in turn helps them manage the disturbance (Beaudry & Pinsonneault, 2005) and identify some benefits in IT use (Bravo & Ostos, 2020).…”