In the Name of the Client: The Service Ethic in Two Professional Services Firms

Anderson‐Gough, Fiona; Grey, Christopher; Robson, Keith

doi:10.1177/0018726700539003

Cited by 306 publications

(309 citation statements)

References 18 publications

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“…People were assigned to each project depending on their applicable skills. The same practices have been observed elsewhere (Alvesson, 1995;Anderson-Gough, Grey, & Robson, 2000;BerrebiHoffmann, 2002;DeFillippi, 2003;Kunda, 1992). However, In such a context, management expected an absolute willingness to respond anytime to customer demands.…”

Section: A Main Characteristic: Project-based Managementsupporting

confidence: 54%

Discretionary power of project managers in knowledge‐intensive firms and gender issues

Chasserio

Legault

2010

Can J Adm Sci

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Section: A Main Characteristic: Project-based Managementsupporting

confidence: 54%

Discretionary power of project managers in knowledge‐intensive firms and gender issues

Chasserio

Legault

2010

Can J Adm Sci

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“…Auditor behaviour as well as conduct and appearance are closely linked to 'professionalism' within auditing (Cooper & Robson, 2006;Anderson-Gough et al, 2000, 2001Alvesson, 1994;Grey, 1998). The importance of conduct and appearance has been emphasized by, for example, Dirsmith and Covaleski (1985), Power (1991), Fogarty (1992), Pentland (1993), Grey (1998), Dirsmith et al (1997), Anderson-Gough et al (2000;2001; and Kosmala (2005).…”

Section: Theorymentioning

confidence: 99%

What explains the extent and content of social disclosures in Swedish municipalities’ annual reports

2011

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This paper is aimed at explaining how time budget pressure influences audit quality in the Swedish context. A hypothesis is deduced and tested through a survey sent to Swedish auditors.The Swedish context provides a special setting since audit firms and auditors have been facing new pressures due, for example, to the removal of statutory audits for a majority of the companies in Sweden. The findings show that time budget pressure lowers the quality of audits performed by Swedish auditors, but it is not the only explanation. Audit quality is also related to other factors such as gender, position, experience, number of clients, local office size and audit firm. Thus, the model is useful for explaining the factors influencing audit quality and could be used and expanded in future studies. The study also has practical implications showing that when trading-off between audit efforts and available resources and setting time budgets for each audit assignment, audit firms should also consider the personal characteristics of the auditors.

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“…Par la suite, l'équipe est dissoute et ses membres sont alors réaffectés selon leurs compétences dans de nouveaux projets, au sein de nouvelles équipes et avec de nouveaux chefs de projet (ALVESSON, 1995 ;ANDERSON-GOUGH, GREY et ROBSON, 2000 ;BERREBI-HOFFMANN, 2002 ;DEFILLIPPI, 2003 ;KUNDA, 1992). Toutefois, quelques personnes assurent l'entretien et le service au client pour les systèmes informatiques déjà implantés et seront disponibles sur appel.…”

Section: Un Contexte Organisationnel Peu Favorable à La Conciliation unclassified

Dans la nouvelle économie, la conciliation entre la vie privée et la vie professionnelle passe par… l’augmentation des heures de travail !

Chasserio¹,

Legault

2006

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Dans les entreprises, les aménagements officieux et discrétionnaires restent un moyen très répandu pour régler les problèmes de conciliation des employés. Cependant, une étude menée dans des entreprises montréalaises de la nouvelle économie révèle que cette pratique est également un outil important de contrôle pour les supérieurs immédiats. Ceux-ci, bénéficiant d’une grande liberté d’action, utilisent l’octroi d’aménagements comme moyen de récompenser la flexibilité et la disponibilité de leurs employés. Dans cette situation, pour parfois travailler moins, il faut souvent travailler plus, car les heures supplémentaires non rémunérées sont le moyen clef de négociation.Since the 1960s, the French-speaking Montréal business class have formulated various representations of the economic and urban restructuring problems that the metropolitan area has had to face. They have also thought of several solutions. Beginning with the postulate that in the economic analysis of the city, discourse and representations have taken on greater importance, the authors examine the representations of the decline and recovery of Montréal as covered in articles published in the French-language business press between January 1960 and January 2003. First, six recurring themes can be found : the status in Montréal within Québec, the decline of Montréal’s economy in comparison with that of Toronto, local and metropolitan governance, the role of the State, the entrepreneurship of the business class, and the contribution of the new economy to Montréal’s recovery. Secondly, we examine the scope of the discourse of the business class regarding government policies and programs focusing on the recovery of Québec’s largest city

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In the Name of the Client: The Service Ethic in Two Professional Services Firms

Cited by 306 publications

References 18 publications

Discretionary power of project managers in knowledge‐intensive firms and gender issues

Discretionary power of project managers in knowledge‐intensive firms and gender issues

What explains the extent and content of social disclosures in Swedish municipalities’ annual reports

Dans la nouvelle économie, la conciliation entre la vie privée et la vie professionnelle passe par… l’augmentation des heures de travail !

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