In Search of ICT in Smart Cities – Policy Documents as Idea Carriers in Urban Development

Axelsson, Karin; Melin, Ulf; Granath, Malin

doi:10.1007/978-3-319-44421-5_17

Cited by 3 publications

(4 citation statements)

References 20 publications

(24 reference statements)

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“…The purpose of this paper is to examine the relationship between policy, technology and institutional culture in the plain language project. Policy documents can carry ideas from high-level to concrete policy [8]. This paper addresses the call for research on policy documents in a wider range of contexts [8], by examining policy documents in the Norwegian Plain language project.…”

Section: Research Approachmentioning

confidence: 99%

“…Policy documents can carry ideas from high-level to concrete policy [8]. This paper addresses the call for research on policy documents in a wider range of contexts [8], by examining policy documents in the Norwegian Plain language project. The study was conducted using a qualitative, interpretive approach.…”

Section: Research Approachmentioning

confidence: 99%

“…We apply institutional theory as our lens in order to explain these different results. This approach addresses Axelsson et al's call for research on policy documents in a wider range of contexts [8].…”

Section: Introductionmentioning

confidence: 99%

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A Review of the Norwegian Plain Language Policy

Johannessen

Berntzen

Ødegård

2017

Lecture Notes in Computer Science

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In this paper, we examine the policy documents that define the Norwegian policies on language use in the public sector, with an emphasis on how ICT is mentioned as a tool for creating a public sector language citizens find easy to understand. Norway and other countries have had a series of projects aimed at making the public sector use plain language in their communication with citizens. We present two example cases of successful plain language use and one less successful case, and discuss these cases using the lens of new institutional theory. We argue that the institutional context of change and user-centricity have had a major impact on the success of our example cases.

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Section: Research Approachmentioning

confidence: 99%

Section: Research Approachmentioning

confidence: 99%

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A Review of the Norwegian Plain Language Policy

Johannessen

Berntzen

Ødegård

2017

Lecture Notes in Computer Science

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“…For example, the customers and owners in soft systems' CATWOE are easy to conceptualise as stakeholders when comparing how similarly they are defined: "owners who could stop the process" "customers affected […] as victims or beneficiaries" (Checkland and Poulter 2010, p.221) compared with stakeholder defined as "any group or individual who can affect or is affected by the achievement of the organization's objectives" (Freeman 1984, p.46). I could also see similar instances in the course material I used, where issues revolve around stakeholders (for example Scott and Wagner 2003;Westelius 2006), as well as in other parts of literature, from a piece of research on smart cities (Axelsson et al 2016) to discussing theoretical contributions (Corley and Gioia 2011). It might be that there is an intrusion into the organization that did not take internal stakeholders into account, or an issue of how a manager group that aims for an integrated system is at odds with stakeholders that prefer localised systems, or how various stakeholders have conflicting interests in a smart city project, or how one tries to cater to different stakeholders when doing research.…”

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Adopting Information Systems Perspectives from Small Organizations

Imre¹

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Why do organizations adopt information systems? Is it just because of financial reasons, of concerns for efficiency? Or is it due to external pressures, such as competitor pressure, that an organization adopts an information system? And, how does the adoption take place? Is it a linear process, or is the process one of conflicts? Does a specific person govern this process, or do we have multiple parties involved? What happens if these conflicts occur among those involved? How does the organization move on and achieve a successful information system adoption?By investigating two organizations, one international academic journal and one South American manufacturing company, this thesis aims to investigate the whys and hows of information system adoption, and aims to contribute to the discourse on information system adoptions in small organizations -an often underrepresented segment in information system adoption literature.By adopting different theoretical lenses throughout the five research papers included, this body of work suggests that even when seemingly simple, information system adoptions can become rather complex. The cases reveal that the role of information systems and issues related to information system adoptions are often not well thoughtout in the early days of the organization. The actors' understandings of adoption and consequences mature and the information systems become more intertwined.Common use of stakeholder theory introduces general stakeholders and their interaction with the focal organization. The cases reveal that the adoption process involves multiple actors, even within what would initially appear as a stakeholder, and that those actors can be in conflict with each other. These conflicts often lead to negotiations, and the cases reveal that these negotiations are opportunities of learning; the actors engage with the information system and with each other, gaining new knowledge about the issues at hand.The dissertation argues that there are various social worlds in information system adoptions, and various factors -ranging from organizational structure to social normsthat often affect why and how the organization undergoes an adoption process. The multiple power relations and divergent interests of stakeholders in these adoption processes, and how information systems affect other parts of the organization, reinforce the need for a well thought-out, flexible and reflexive approach to information system adoptions. Preface Economic Information SystemsOur main focus is where management and IT meet, not least the new, fast-growing, ITintense organisations. More specifically, we deal with how information is transferred from, between and to people, and with the potential in and consequences of the use of IT. The area includes research on business development, management control, and knowledge and competence development, especially in organisations where use of IT plays an important role.We study the roles that strategies and information systems play in the collaboration between people ...

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The Smart City – how smart can ’IT’ be? : Discourses on digitalisation in policy and planning of urban development

Granath¹

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Cities are facing many challenges; challenges linked to world-wide trends like urbanisation, climate changes and globalisation. In parallel to these trends, we have seen a rapid digitalisation in and of different parts of society. Cities and local governments have been appointed an important role in overcoming these world-wide challenges, and subsequently, in policy practices digitalisation is perceived as an important dimension in delivering better and sustainable services to its citizens. As a result, the smart city has emerged as a concept and approach to contemporary urban planning and development. There is still no common understanding of the concept and what components and dimensions it covers. However, in all definitions digitalisation constitutes one dimension, but the role and function of it is still not clear.In this study I have examined how different stakeholders talk about digitalisation in policy and planning practices of urban development. The aim has been to identify and analyse different repertoires of discourses on digitalisation to advance our knowledge on how goals related to the smart city and digitalisation are put into practice. The results are based on a qualitative and interpretative case study with a social constructionist approach. An analytical framework based on discourse analysis, stakeholder theory and (new) institutional theory has been constructed to analyse the case.Main results show that repertoires on digitalisation are limited in both policy and planning of urban development. In these practices, digitalisation is primarily seen as a means or as a communication infrastructure in relation to two city services/functions; i.e. services related to governance and to environment. Results also show that practices of urban planning and development are institutionalised, where different stakeholders' salience and stakes in urban development and in digitalisation differ, but it is clear that digitalisation is a secondary issue. Implications of these results are that the taken-forgranted discourses in policy and planning practices of urban development limit both practice and research when developing a smart city. FOREWORDInformation Systems Development (ISD) is a research discipline within the Faculty of Arts and Sciences at Linköping University (LiU), Linköping Sweden. ISD is a discipline studying human work with developing and changing different kinds of IT systems in organisational and societal settings. The research discipline includes theories, strategies and policies, models, methods, co-working principles and artefacts related to information systems development. Different development/change situations can be studied as planning, analysis, specification, design, implementation, deployment, evaluation, maintenance and redesign of information systems and its interplay with other forms of business development, processes of digitalization and innovation. The discipline also includes the study of prerequisites for and results from information systems development, as e.g. studies...

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In Search of ICT in Smart Cities – Policy Documents as Idea Carriers in Urban Development

Cited by 3 publications

References 20 publications

A Review of the Norwegian Plain Language Policy

A Review of the Norwegian Plain Language Policy

Adopting Information Systems Perspectives from Small Organizations

The Smart City – how smart can ’IT’ be? : Discourses on digitalisation in policy and planning of urban development

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