In Nonprofits We Trust? A Large-Scale Study on the Public’s Trust in Nonprofit Organizations

Building Trust Across Borders? Exploring the Trust-Building Process Between the Nonprofit Organizations and the Government in China

“…In this regard, ethics rules such as non-distribution constraint, which allows NPOs to make profits but prevents them from distributing them to private parties, are crucial factors in improving the trustworthiness of NPOs and convincing an increasingly skeptical public (Hansmann, 2003 ; Becker, 2018 ; Vaceková and Plaček, 2020 ). Therefore, the trust-building process demands a broad and comprehensive perspective (Becker et al, 2019 ) and the relationship between NPOs and stakeholders (e.g., the government and service users) needs to be further investigated.…”

Pressure, Cost Accounting, and Resource Allocations: Experimental Evidence on Nonprofit Financial Decision-Making

“…However, we hold that media pressure goes beyond individual organizations affected by critical media coverage. A more relevant mechanism for the sector as a whole is that critical media coverage makes the norm for cost efficiency salient and can affect public trust in the sector (Becker et al, 2020). As producers of trust goods, nonprofit organizations heavily rely on the public's trust as an important intangible asset and determinant of giving (Bekkers, 2003).…”

Using Certifications to Signal Trustworthiness and Reduce the Perceived Risk of Donors – An Exploratory Investigation into the Impact of Charity Labels

“…NPOs rely on philanthropic support to achieve their missions, and this support builds on beliefs in their trustworthiness, legitimacy, and accountability, which means, in its most fundamental sense, "to be answerable to some party, for some expected performance" (Bies, 2010(Bies, , p. 1061. Accountability is necessary to promote public trust (Sloan, 2009) which depends mostly on the relationships between individuals and NPOs (Becker et al, 2020), supporters' familiarity with charities, and on transparency (Farwell et al, 2019). Many NPOs demonstrate accountability by providing information online, issuing annual reports and financial statements.…”

“…Moreover, single scandals raised attention on mismanagement and governance issues, adversely affected public trust and generated negative reputational spill-overs for the charitable sector. In light of such problems and the distinct asymmetries of information, NPOs increasingly face accountability challenges and have responded to these in various ways (Anheier, 2014;Becker et al, 2020;Bekkers, 2010;Bhattacharya & Tinkelman, 2009;Farwell et al, 2019;Gugerty, 2009;Gugerty & Prakash, 2010a, 2010bTremblay-Boire & Prakash, 2017).…”