Improving web user satisfaction by ensuring usability criteria compliance

Suarez-Torrente, Maria del Carmen; Conde-Clemente, Patricia; Martínez, Ana Belén Barragáns; Juan, Aquilino

doi:10.1108/oir-04-2015-0134

Cited by 7 publications

(3 citation statements)

References 25 publications

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“…It was also found that the perceived usefulness is a core determinant of user satisfaction and will indirectly have an impact on continual usage intention of the web-based system. Suarez-Torrente et al (2016) proposed tool based on usability evaluation to provide valuable information during the process of web development, evaluation and redesign. They explained that this improvement will increase the level of user satisfaction with web services.…”

Section: Literature Reviewmentioning

confidence: 99%

Assessing distance education students satisfaction with web-based services

Arif

Ameen

Rafiq

2017

OIR

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Purpose Universities across the globe are spending an increasing amount of their budgets to offer web-based services to cater information need especially off-campus students. However, the success of web-based services depends on how well the target users are satisfied with the use of the web services. The purpose of this paper is to assess students’ satisfaction with the use of the Allama Iqbal Open University (AIOU) web-based services. Design/methodology/approach Pilot tested questionnaire-based survey was administered to collect data from a sample of 388; selected through systematic sampling technique from the study’s population consisted of master level students belonged to 11 different academic departments of the Faculty of Social Science and Humanities at the AIOU from all over Pakistan. Findings Based on 318 useful questionnaires, response rate 82 percent, the results show that majority of the students were satisfied with the use of at the AIOU web-based services except for online mailing books tracking system, library web OPAC and web radio service. However, t-test analysis shows that no difference was found in the opinion of male and female respondents in terms of their satisfaction with the use of the web services. ANOVA results indicate that there was no significant difference depicted in satisfaction with the use of the web services among the respondents enrolled in different disciplines of the faculty. Similarly, no significant difference was found among different age groups. Moreover, the respondents belonging to all five provinces; Punjab, Khyber Pakhtunkhwa, Sindh, Baluchistan, Gilgit Baltistan, and Federal Capital territory showed the same level of satisfaction with the use of the services. The results of regression analysis (R2=0.226) denote that both perceived usefulness and perceived ease of use significantly predicted, 22.6 percent, in students’ satisfaction with the use the web services. Practical implications The study provides valuable recommendations which may be helpful for web administration of the university to improve AIOU web-based services. Originality/value To the best knowledge, this is the first study conducted to investigate the satisfaction with the use of the university web-based services in distance education’s perspective of Pakistan.

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Section: Literature Reviewmentioning

confidence: 99%

Assessing distance education students satisfaction with web-based services

Arif

Ameen

Rafiq

2017

OIR

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“…Usability testing is a powerful method for information system or service evaluation. It has been widely used in various information domains such as web user satisfaction [23,24], taxonomy visualisation [25] and bibliography databases [26]. For the current study, usability testing and semi-structured interviews were conducted to capture user experience of the music apps.…”

Section: Methodsmentioning

confidence: 99%

Evaluating mobile music services in China: An exploration in user experience

2018

Journal of Information Science

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Most digital music repositories and services have mobile applications (apps) that facilitate convenient access for users via smartphones. Although China has one of the largest music listener populations in the world, there is little research evaluating Chinese online or mobile music services. To bridge this gap, this study evaluated mobile apps of three of the most popular Chinese music services from the user’s perspective, using usability testing and semi-structured interviews with a sample of active users in China. Nielsen’s 10 user experience heuristics and four criteria in recommender evaluation were examined. Results identified criteria that create a positive user experience, and those that need further improvement. This study contributes to the literature in user-centred evaluation in music information retrieval (MIR) and music digital libraries (MDL), and provides practical insights for music application design, use and evaluation.

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“…In order to derive 12 criteria for recommendations, he examined a list of suggested books in a pre-existing system, and analyzed properties in the user information, as well as book information that could be used for the recommendation service. A survey that looked at users' preferences for each of the criteria showed that most students believed that libraries need book curation services [40][41][42][43][44][45][46][47].…”

Section: The Prs and Relevant Studiesmentioning

confidence: 99%

Information Usage Behavior and Importance: Korean Scientist and Engineer Users of a Personalized Recommendation Service

Park

Choi

et al. 2019

Information

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Background: We conducted research on the newly developed personalized recommendation service (PRS) of the global network of Korean scientists and engineers (KOSEN) in order to explore the information usage behavior and importance of the PRS used by Korean scientists and engineers. Methods: In order to understand information usage behavior, we gathered data from 513 survey results and analyzed them in terms of information usage behavior and the corresponding importance in each of the service quality areas. Results: We analyzed the 321 outcomes that indicated non-use of the PRS in order to understand the underlying reason(s); we employed 192 results that demonstrated the use of functionality to examine information usage behavior and importance. They found that the predominant motive for non-use of the service resulted from the respondents not knowing how to use it. According to demographic characteristics, the usage behavior of the PRS showed a difference regarding the purpose of using the service in the categories of gender and major field of study. Furthermore, users were concerned with various components of the PRS such as ease of use, design, relevance of content, user support, and interactivity. Conclusions: We suggest reinforcing user education degree and promotion to enhance the PRS. Since users were concerned with ease of use, design, relevance, user support, and interactivity, we recommend these as major points for improvement.

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Improving web user satisfaction by ensuring usability criteria compliance

Cited by 7 publications

References 25 publications

Assessing distance education students satisfaction with web-based services

Assessing distance education students satisfaction with web-based services

Evaluating mobile music services in China: An exploration in user experience

Information Usage Behavior and Importance: Korean Scientist and Engineer Users of a Personalized Recommendation Service

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