Improving the effectiveness of online healthcare platforms: An empirical study with multi-period patient-doctor consultation data

Yang, Yefei; Zhang, Xiaofei; Lee, Peter K.C.

doi:10.1016/j.ijpe.2018.11.009

Cited by 110 publications

(120 citation statements)

References 63 publications

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“…The greater the protection of the platforms' information, the more able to promote doctors and patients to join and use OHP. Indeed, there has been evidence in the literature indicating that patients may hesitate to disclose their personal information online so they switch doctors frequently or switch to an offline hospital visit [4]. Thus, the platforms' information protection mechanism is an important factor in whether the doctors and patients choose OHP.…”

Section: Discussionmentioning

confidence: 99%

“…Wu and Lu verified through empirical analysis that service quality positively affects patient satisfaction, and service prices and satisfaction show an inverted U-shaped relationship [7]. Yang founded that the response time, the depth of interaction and the service content of the first consultation have a significant impact on the patients' follow-up consultation behavior [4]. Amin believed that the hospital information system (HIS) can improve the efficiency of doctors, reduce the waiting time of patients, provide patients with convenient services and useful information and improve the patients' satisfaction [23].…”

Section: Commission On Doing a Good Job In Internet Diagnosis And Conmentioning

confidence: 96%

“…For patients, OHP can reduce transaction costs brought by geographical and time constraints, while improving convenience [7]. OHP can support patient self-health management by promoting the sharing of health-related knowledge with patients [4]. By browsing the doctor's homepage on the platform, patients can view the doctor's information and understand the doctor's training, professionalism and the effectiveness of the treatment provided [8].…”

Section: Commission On Doing a Good Job In Internet Diagnosis And Conmentioning

confidence: 99%

“…. The phase evolution diagram of its stability depends on the shape of the quadratic curve of equation (4).…”

Section: Pxmentioning

confidence: 99%

“…OHP (e.g., haodf.com, chunyuyisheng.com, zocdoc.com etc.) are increasingly popular among patients in China and the U.S. [4].…”

Section: Introductionmentioning

confidence: 99%

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A Tripartite Analysis of Online Healthcare Platforms: Evidence from Spring Rain Doctor in China

Xia

Zhang

et al. 2020

Preprint

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Background Online healthcare platform (OHP) is a new form of medical treatment, which solves the problems of unbalanced distribution of medical resources and expensive medical treatment in China. Especially under the epidemic of COVID-19, OHP has greatly reduced the medical pressure of the hospital and the risk of cross infection. Methods This paper uses evolutionary game theory to analyze behavioral strategies and their dynamic evolution in the promotion of OHP, and then numerical simulations are carried out with the help of program compilation. Results The results demonstrate that: (1) both the stricter qualification inspection of doctors and the more investment in information protection promote the participation of doctors and the use of patients; (2) with a higher initial probability of doctors joining, the possibility for patients in using OHP and platforms to provide standardized online healthcare services becomes higher; (3) if the initial probability of patients using is higher, the possibility for doctors to participate OHP and platforms to provide standardized online healthcare services raises; (4) the trend of doctors joining the platform is affected by factors, such as registration cost, time cost, reputation loss and so on; (5) the tendency of patients in using online healthcare is mainly decided by the cost. Conclusions Based on theoretical analysis, this article takes the Spring Rain Doctor OHP as an example to verify the game results. Therefore, OHP should attach importance to the inspection of doctors and the protection of privacy information, and strengthen the publicity in remote places. At the same time OHP can promote the active participation of grassroots doctors, and set a reasonable evaluation mechanism, so as to popularize online medical treatment among patients further.

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Section: Discussionmentioning

confidence: 99%

Section: Commission On Doing a Good Job In Internet Diagnosis And Conmentioning

confidence: 96%

Section: Commission On Doing a Good Job In Internet Diagnosis And Conmentioning

confidence: 99%

“…. The phase evolution diagram of its stability depends on the shape of the quadratic curve of equation (4).…”

Section: Pxmentioning

confidence: 99%

“…OHP (e.g., haodf.com, chunyuyisheng.com, zocdoc.com etc.) are increasingly popular among patients in China and the U.S. [4].…”

Section: Introductionmentioning

confidence: 99%

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A Tripartite Analysis of Online Healthcare Platforms: Evidence from Spring Rain Doctor in China

Xia

Zhang

et al. 2020

Preprint

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Online health information seeking, health anxiety and cyberchondria among men who engage in sexual risk taking: The mediating role of medical consultation about HIV/AIDS

Guo,

Wang,

2024

Community & Applied Soc Psy

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The rapid development of electronic communication technology has brought about a revolutionary transformation in health information seeking and medical consultation. Beyond traditional avenues like seeking assistance from doctors in hospitals, individuals now have the option to engage in online medical consultations, enhancing their ability to manage routine health effectively. However, an overreliance on online medical consultations driven by heightened health anxiety may contribute to the surge in online health information inquiries, a phenomenon positively associated with the emergence of cyberchondria. In the context of China, where HIV/AIDS is socially stigmatised, cyberchondria related to HIV infection becomes particularly noteworthy. This study delves into the potential consequences of online health information seeking (OHIS) with a specific focus on Kongai BBS, a platform catering for individuals with a fear of AIDS. Our research collected data from 309 male users actively participating in the BBS, who had engaged in high‐risk sexual behaviours in the past 6 months. Applying structural equation modelling (SEM), this study examines the intricate relationships between OHIS, health anxiety, online and offline medical consultations, and cyberchondria. The results indicate that online medical consultation serves as a mediator in the relationship between OHIS and cyberchondria, whereas offline medical consultation does not significantly impact this relationship. These findings contribute valuable insights into the interactive dynamics between online and offline medical consultations, offering practical implications for the prevention of HIV infection in China. Please refer to the Supplementary Material section to find this article's Community and Social Impact Statement.

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A Study on Usage of Selective Health App in Bangalore City During Post Pandemic Period

Preethi,

Tom

2024

Studies in Systems, Decision and Control

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Improving the effectiveness of online healthcare platforms: An empirical study with multi-period patient-doctor consultation data

Cited by 110 publications

References 63 publications

A Tripartite Analysis of Online Healthcare Platforms: Evidence from Spring Rain Doctor in China

A Tripartite Analysis of Online Healthcare Platforms: Evidence from Spring Rain Doctor in China

Online health information seeking, health anxiety and cyberchondria among men who engage in sexual risk taking: The mediating role of medical consultation about HIV/AIDS

A Study on Usage of Selective Health App in Bangalore City During Post Pandemic Period

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