Improving service quality, accountability and transparency of local government: The intervening role of information technology governance

Sofyani, Hafiez; Riyadh, Hosam Alden; Fahlevi, Heru

doi:10.1080/23311975.2020.1735690

Cited by 87 publications

(87 citation statements)

References 44 publications

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“…Even though a lot of research had been conducted in searching for the answer, yet the problem of low tax e-Filing acceptability still lacks in the literature (Aziz, 2015). The e-government implementation is still not optimal due to the lack of system integration (Sofyani et al, 2020). The readiness of information technology can affect the thinking of its users.…”

Section: Perceived Ease Toward Intention To Use E-filing With Information Technology Readiness As An Intervening Variablementioning

confidence: 99%

Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness

Tahar¹,

Riyadh²,

Sofyani³

et al. 2020

JAFEB

Self Cite

140

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This study aimed to analyze evidence of the effect of perceived ease-of-use, perceived usefulness, and perceived security on the citizen's intention to use e-Filing with information technology readiness as an intervening variable. This study used primary data collected from Civil Servants Taxpayers, Indonesian National Armed Forces, and State Police of the Republic of Indonesia in Semarang City. One hundred fifty questionnaires were distributed, and 126 were processed and analyzed. The multiple linear regression and path analysis were employed to test the hypotheses. The results indicated that perceived ease-of-use and perceived security had a positive effect on the use of e-Filing, while perceived usefulness has no effect on the use of e-Filing. In addition, readiness of information technology did not mediate the relationships among the perceived ease-of-use, perceived usefulness, and perceived security on the use of e-Filing. This study implies that Directorate General of Taxes, as a provider of e-Filing services, may improve the quality of e-Filing, especially in terms of ease and security. It is because, based on the results of this study, both aspects have been empirically proven to be able to increase intention to use e-Filing in reporting the annual notification letter.

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Section: Perceived Ease Toward Intention To Use E-filing With Information Technology Readiness As An Intervening Variablementioning

confidence: 99%

Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness

Tahar¹,

Riyadh²,

Sofyani³

et al. 2020

JAFEB

Self Cite

140

View full text Add to dashboard Cite

show abstract

“…Perceived usefulness is a dominant factor derived from the TAM model, and it can be elaborated as "the degree to which a person believes that his/her job performance will be increased by using the particular system" [47]. Prior e-gov studies concerning citizens' usage behavior have verified that PU is a major influencing factor on the intention to use or not to use e-gov services [89]- [91], [92] The idea of public value focuses on the partnership between governmental and non-governmental parties for sharing responsibility or authority in government processes and actions [9], [93]. The increased collaboration between citizens and government on social media platforms is transforming the role of citizens and has the potential to influence smart government [94].…”

Section: Perceived Usefulness (Pu) To Intensify E-gov Iot Usage Bementioning

confidence: 99%

“…Governments should create secure and sensitive touchpoints between themselves and citizens to build confidence, trust, and public engagement. Service effectiveness concentrates on the quality of services delivered to citizens [93]. Public value in e-gov is mostly determined by their service usage and perception of the quality of service delivery [96]- [98].…”

Section: Perceived Usefulness (Pu) To Intensify E-gov Iot Usage Bementioning

confidence: 99%

“…IoT offers an opportunity to empower citizens' social structure and social engagement [99]. Service transparency is incorporated in this study as external access to information and processes concerning service provision and delivery [9], [93]. Transparent public organizations achieve higher public value especially if they have disclosed all relevant information concerning service design [100].…”

Section: Perceived Usefulness (Pu) To Intensify E-gov Iot Usage Bementioning

confidence: 99%

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Success Factors Influencing Citizens’ Adoption of IoT Service Orchestration for Public Value Creation in Smart Government

Chohan

2020

IEEE Access

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Digitization and lightning expansions in digital technology have made it possible to collect data on almost anything, making it easier to quantify and integrate the collected data. The diffusion of IoT technologies has fostered the government-citizen relationship, creating a powerful argument for public value creation. Thus, IoT service orchestration can influence the development and trustworthiness of intention to use behavior. This study aims to explore the success factors of IoT service orchestration to create public value in smart government by integrating ISST and cognitive trust into TAM. Based on the literature and research outcomes, a comprehensive IoT-based Public Value Model (IoT-PVM) was developed to provide a complete picture of system success. This conceptual model is validated analytically through a quantitative method using PLS-SEM. The findings highlight that IoT service orchestration can enable the government to deliver public value, just as public trust has a parental role in building citizens' positive behavior intentions towards the use of IoT in e-government services. The model explains 71.8% variance in perceived ease of use, 59.7% in public trust, 62.6% in perceived usefulness, 61.9% in usage behavior intention, and 69.8% of public value creation. The study results and discussion offer valuable insights regarding the public value creation of IoTempowered public services and also contribute to academic research literature and are practically helpful for policymakers for designing IoT service orchestration and making government smarter, more transparent, and responsive to citizens.

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“…Furthermore, information technology-based tools can facilitate accountability and transparency in governmental and non-governmental organizations in a country [ 30 ]. The portal developed by the NGOs and university can support accountability and transparency in governmental and non-governmental organizations.…”

Section: Discussionmentioning

confidence: 99%

COVID-19 & an NGO and university developed interactive portal: a perspective from Iran

Maserat

Jafari²,

Mohammadzadeh

et al. 2020

Health Technol.

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On 19 February 2020, Iran reported the initial cases of novel coronavirus (2019-nCoV). As of 21 March 2020, Iran had reported 175,927 COVID-19 cases, including 8425 deaths. One of the best approaches for responding to COVID-19 is rapid detection, early isolation, and quick treatment of the disease. Studies have stated that information technology (IT) is a powerful tool for detecting, tracking, and responding to pandemic diseases. Despite the importance of IT, a lack of efficient use of information technology capacity was observed after the emergence of the new cases of COVID-19 in Iran. A web-portal can integrate different services and technologies and can support interaction between non-governmental organizations (NGO) and universities. NGOs can provide services for public health utilizing technology and its advancements. One of the important duties of these organizations is to inform and provide integrated services to the general public. An interactive portal is one of the advanced technologies that these organizations can use for health management. Medical sciences of universities play a vital surveillance role for enhancing the performance quality of NGOs. A web-portal can be a collaboration tool between health-related NGOs and medical sciences of universities. In this study, an interactive portal was developed by NGOs and a university. NGOs under the supervision and participation of Tabriz University of Medical Sciences' Center for Social Factors Research in COVID-19 management division of this portal separated classified information into two sections, informatics and services. This portal is accessible to the general public, patients, service providers, and, importantly, policymakers and presents educational and medical research information to all users. For patients and the general public in high-risk environments, increasing information security, reducing confusion regarding finding needed information, and facilitating communication are only part of the portal's benefit. It seems that web-portal capacity is needed to control COVID-19 in the digital age. The collaboration of academic and university bodies in the context of health portals can play key roles for coverage of the COVID-19 pandemic.

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Improving service quality, accountability and transparency of local government: The intervening role of information technology governance

Cited by 87 publications

References 44 publications

Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness

Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness

Success Factors Influencing Citizens’ Adoption of IoT Service Orchestration for Public Value Creation in Smart Government

COVID-19 & an NGO and university developed interactive portal: a perspective from Iran

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