2019
DOI: 10.1080/20476965.2018.1561160
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Improving patient timeliness of care through efficient outpatient clinic layout design using data-driven simulation and optimisation

Abstract: With greater demand for outpatient services, the importance of patient-centric clinic layout design that improves timeliness of patient care has become more elucidated. In this paper, a novel simulation-optimisation (SO) framework is proposed focusing on the physical and process flows of patients in the design of a paediatric orthopaedic outpatient clinic. A discrete-event simulation model is used to estimate the frequency of movements between clinic units. The resulting information is utilised as input to a m… Show more

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Cited by 22 publications
(21 citation statements)
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“…Construction of new or renovation of existing health centers requires a large budget and a long time. Therefore, layout planning is a critical task as layout designs must be developed based on a well-studied strategic plan while considering the effect on customer experience and service quality; confusing layouts can add to customer' anxiety [38][39][40][41][42][43][44][45][46]. The team used a combination of the Process (functionality) layout, cellular manufacturing, and cellular layout.…”
Section: Methodsmentioning
confidence: 99%
“…Construction of new or renovation of existing health centers requires a large budget and a long time. Therefore, layout planning is a critical task as layout designs must be developed based on a well-studied strategic plan while considering the effect on customer experience and service quality; confusing layouts can add to customer' anxiety [38][39][40][41][42][43][44][45][46]. The team used a combination of the Process (functionality) layout, cellular manufacturing, and cellular layout.…”
Section: Methodsmentioning
confidence: 99%
“…Mature competencies among leaders and specialized multidisciplinary centers are thought to be the key factors in promoting CRC treatment. Substantial reform stake time, particularly due to the renovation of the layout of existing clinics or construction of new clinics in the limited space for expansion, which is costly and time consuming (21). Since the outbreak of COVID-19, a series of infection-prevention policies (i.e., stay-at-home orders) have been implemented, and regular outpatient visits have been postponed.…”
Section: The Centralized Management Modelmentioning
confidence: 99%
“…Particle Swarm Optimization was used to solve MIP which is a metaheuristic approach enhanced with several heuristics. Finally, the optimization model outputs are evaluated with the help of simulation model which shows that patient experience can be improved by incorporating simulation optimization methods into the clinical design process [5].…”
Section: Introductionmentioning
confidence: 99%