Improvement of Selected Logistics Processes Using Quality Engineering Tools

Zasadzień, Michał; Žarnovský, Jozef

doi:10.2478/mspe-2018-0009

Cited by 9 publications

(9 citation statements)

References 3 publications

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“…Some services are free-of-charge, but a majority of them are offered at below market cost. Assessing how clients view these services is necessary from a continuous quality improvement perspective [31][32][33][34].…”

Section: Literature Reviewmentioning

confidence: 99%

Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators (Hazleton, PA, USA and Gliwice, Poland)

2019

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This paper consists of a detailed comprehensive analysis of the client company satisfaction of services received at business incubator centers in the United States (USA) and Poland. This paper also includes how clients rated the importance of different services, which were provided to them at two business incubator centers; clients were generally satisfied with the services they received from the business incubators. Some services were not offered at both incubators to the same extent, which created discrepancy in the assessment results. The clients at the CAN-BE business incubator center already received extensive help from volunteers as well as Penn State faculty and students. However, the highest priority is still assigned to further increase those services. The client companies at the TECHNOPARK business incubator center received very limited help from volunteers, faculty, and students, as they assigned a low priority to those resources. The reason for that may be a lack of exposure and lack of understanding of the extremely valuable services provided by an incubation center. The aim of this article is to compare, analyze, and evaluate the operation of the GLIWICE TECHNOPARK and Hazleton, PA, USA incubation centers from a client satisfaction point of view.

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Section: Literature Reviewmentioning

confidence: 99%

Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators (Hazleton, PA, USA and Gliwice, Poland)

2019

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“…Business owners agree that each economic activity involves risks, so it seems necessary to manage them. Risk management is a system in the enterprise, working at every level and in every company (Gajda, 2014;Zasadzien and Zarnovsky, 2018). The task of this system is to identify potential events in order to manage risk and guarantee the stability of the organization.Risk management is a process consisting of five co-existing elements (Kabus et al, 2015):…”

Section: Risk Management In the Enterprisementioning

confidence: 99%

Information Quality Management and the Aspect of Profit and Loss in the Customer Service Process

Żywiołek

Ulewicz

2018

Multidisciplinary Aspects of Production Engineering

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Risk management is an inseparable part of every organization's life. It should be an integral part of the strategy implemented in all of the organizations. The strategy should be constructed in such a way that the management of the risk functions not only as a system avoiding losses, but also allowing to perceive and use opportunities, and create new opportunities for the organization. The aim of the article is to demonstrate the necessity of analyzing the risk of information quality, which significantly affects the customer service process. This analysis was carried out on the basis of T. Kaczmarek's research, which specified the list of 46 elements of the sick enterprise. On its basis, the areas in which information about customer service were created were analyzed, which allowed to identify potentially threatened places and the effects of these threats. The analysis showed that the highest level of risk is related to the delivery time. Individual and corporate clients pay special attention to the lack, or incorrect information on securing the shipment. The lowest level of risk in the examined enterprise concerns the terms of technical assistance, because this item is usually described by the seller in the purchase regulations.

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“…Unfortunately, the anticipated effects of the concept can be attained only on the condition that one avoids the mistakes that frequently result from oversight, neglect or simply lack of knowledge. Therefore, it is MATEC Web of Conferences 183, 01014 (2018) https://doi.org/10.1051/matecconf/201818301014 QPI 2018 important to bring the mistakes occurring in the implementation of the lean concept to attention so as to avoid them [20][21][22][23][24].…”

Section: Introductionmentioning

confidence: 99%

Problems in the Implementation of the Lean Concept at a Steel Works - Case Study

2018

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Abstract. The paper presents the experience of implementing selected instruments of the Lean concept at a steel works. The functioning of an enterprises in the currently prevailing conditions, i.e. in a turbulent environment, results in increased customer requirements. They expect, among other things, high quality of steel products delivered on time at a low price. Many organizations decide to implement the lean management concept without proper preparation. The purpose of this paper is to present the limitations occurring during the implementation of the lean management concept in a steel mill.

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Improvement of Selected Logistics Processes Using Quality Engineering Tools

Cited by 9 publications

References 3 publications

Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators (Hazleton, PA, USA and Gliwice, Poland)

Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators (Hazleton, PA, USA and Gliwice, Poland)

Information Quality Management and the Aspect of Profit and Loss in the Customer Service Process

Problems in the Implementation of the Lean Concept at a Steel Works - Case Study

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