Impression Management and Organizational Performance in the Fast Food and Restaurant Sector in Nigeria

Ginah, Ginah O.; Akpotu, Christopher

doi:10.14738/abr.41.1815

Cited by 3 publications

(5 citation statements)

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“…The data signifies that sellers were busy and attending calls when serving customers, and this displeased customers. Ginah and Akpotu (2016) found that impression management contributed to organizational performance for the fast food and restaurant sector in Nigeria.…”

Section: The Influence Of Positive Impression On Business Performancementioning

confidence: 99%

“…Nevertheless, the studies did not articulate how complaint management affected shop and cloth business performance. Ginah and Akpotu (2016) found that a positive impression is looked at facial expression, greeting, smiling, and body language. Their study found a positive and moderate link between impression management and the performance of firms in Nigeria.…”

Section: Influence Of Complaint Management On Business Performancementioning

confidence: 99%

“…Similarly, Suradi, Kian and Saludin (2013) revealed that complaint management improved the library use performance in Malaysia. Bengül and Yılmaz (2018) studied the influence of positive impression on bank performance in Turkey, while Ginah and Akpotu (2016) revealed that the positive impression affected the business performance in Nigeria. Arif, Rizvi, Abbas, Akhtar, and Imran (2012) affirmed that positive impressions influenced the performance of the banking and telecom sector in Pakistan.…”

Section: Introductionmentioning

confidence: 99%

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The Influence of Customer Care Service Management on the Performance of the Shops and Clothes Businesses in Bukoba Municipality in Tanzania

Rwehika

Magali

2021

UJBM

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This paper assessed the effects of customer care service management on business performance for the shop and clothes business owners in Bukoba municipality, Tanzania. Specifically, the paper assessed the effects of selling quality products, complaints management and positive impression on business performance. The study targeted a total population of 110 shop sellers and 850 customers. The systematic random sampling technique and sampling formula were used to select a sample size of 70 participants. The data were analyzed using descriptive statistics. The findings indicate that on average, shop sellers were selling products of the desired quality and this contributed to business performance. The findings further indicated that the positive impression was managed as required. However, the findings indicate that the impaired products replacement service was missing, the management for complaints was not sufficient, and shop sellers were busy and attended calls while serving customers. This, therefore, reduced business performance. This paper recommends that the business owners should accept replacing the impaired products, strive to make sure that all complaints are handled appropriately and timely and should refrain from being busy and attending calls when serving customers.

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Section: The Influence Of Positive Impression On Business Performancementioning

confidence: 99%

Section: Influence Of Complaint Management On Business Performancementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Influence of Customer Care Service Management on the Performance of the Shops and Clothes Businesses in Bukoba Municipality in Tanzania

Rwehika

Magali

2021

UJBM

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“…Study concluded that persons who undertook supervisorcentered tactics of impression management were more affected by organizational culture than those who undertook job-centered tactics. Ginah and Akpotu(2016) conducted a study on Impression Management and Organizational Performance in the Fast Food and Restaurant Sector in Nigeria. Impression management construct was examined with its adapted dimensions and it was also the case with organizational performance.…”

Section: Empirical Reviewmentioning

confidence: 99%

Impression Management Strategies and Organizational Culture of Manufacturing Companies in Anambra State, Nigeria

Dimgba,

Ikon,

Ugiagbe

2023

EJBIR

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Organizations are faced with the problem of how employees promote themselves in order to give the organization a good identity that will build the image the organization intends to get. The broad objective of the study is to determine the type of relationship that exists between impression management strategies and organizational culture of manufacturing companies in Anambra State. Finding the relationship between self- promotion and organizational identity of manufacturing companies in Anambra State is the specific objective of study. The work was anchored on Social Identity Theory by Tijen. The population of the study is 183 workers and Pearson Moment Correlation Co-efficient was used to analyze the data. The finding showed that there is a significant relationship between self- promotion and organizational identity of manufacturing companies in Anambra state (Cal.r947 >Crit.r. 195). The study recommends that the focused manufacturing companies should adopt good strategies, incentives, and good ethical training should be introduced to encourage employees deliver positive organizational values to the public.

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Section: Empirical Reviewmentioning

confidence: 99%

Untitled

2023

EJBIR

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ABSRACT: Organizations are faced with the problem of how employees promote themselves in order to give the organization a good identity that will build the image the organization intends to get. The broad objective of the study is to determine the type of relationship that exists between impression management strategies and organizational culture of manufacturing companies in Anambra State. Finding the relationship between self-promotion and organizational identity of manufacturing companies in Anambra State is the specific objective of study. The work was anchored on Social Identity Theory by Tijen. The population of the study is 183 workers and Pearson Moment Correlation Co-efficient was used to analyze the data. The finding showed that there is a significant relationship between self-promotion and organizational identity of manufacturing companies in Anambra state (Cal.r947 >Crit.r. 195). The study recommends that the focused manufacturing companies should adopt good strategies, incentives, and good ethical training should be introduced to encourage employees deliver positive organizational values to the public.

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Impression Management and Organizational Performance in the Fast Food and Restaurant Sector in Nigeria

Cited by 3 publications

References 0 publications

The Influence of Customer Care Service Management on the Performance of the Shops and Clothes Businesses in Bukoba Municipality in Tanzania

The Influence of Customer Care Service Management on the Performance of the Shops and Clothes Businesses in Bukoba Municipality in Tanzania

Impression Management Strategies and Organizational Culture of Manufacturing Companies in Anambra State, Nigeria

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