Importance-performance Analysis of Patients' and Nurses' perspectives on Rehabilitation Nursing Services

Abstract

Purpose: This study attempted to understand patients' and nurses' perspectives on the priority of rehabilitation nursing services using Importance-Performance Analysis (IPA). Methods: This study used descriptive research design. Data were collected from 121 patients and 144 nurses using self-reported questionnaires. Statistical analysis included an independent t-test, analysis of variance (ANOVA), and IPA conducted using SPSS/WIN 21.0 version. Results: There were no statistical differences between the patients' and nurses' mean scores on perceptions of the importance (t=-0.83, p=.409) and performance (t=-0.32, p=.751) of rehabilitation nursing services. The IPA matrix showed a difference between patients and nurses in terms of their perceived priority of nursing services. Regarding the perception of patients, "helping a patient to continue to practice bedside physiotherapy and occupational therapy", "providing information on the proper care agency and community resources", and "providing education for the prevention of complications" fell in the "concetrate here" area (2nd quadrant). Conclusion: The results showed that the priorities of patients and nurses did not match in terms of some of the rehabilitation nursing services. Thus, rehabilitation nursing services need to be provided based on the patients' needs. Allocation of resources for the service items that fell in the "concentrate here" area of the IPA need be reconsidered for the quality in nursing care.

Research on Affective Interaction in Mini Public Transport Based on IPA-FMEA

“…A case used IPA to explore the views of patients and nurses on the priority of rehabilitation nursing service. The IPA matrix was used to show the differences between patients and nurses in the priority of the nursing service, which provided new ideas for nursing service designs [32]. IPA is a simple and effective method that can provide decisionmakers with the index bias that affects the attention of user performance.…”

“…Most cases simply take two traditional approaches and combine them in a crude way, so that it is necessary to carry out some innovations for these two methods. The traditional IPA method generally uses the average value of user importance and performance value as the classification condition in the analysis process, and the perception and attitude of different people are fuzzy and uncertain [20,32,37]. Therefore, based on the traditional IPA method, this study introduces the standard score as the classification condition of the product service touch point index to improve objectivity.…”