2019
DOI: 10.21831/jnp.v7i1.23165
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Importance Performance Analysis Kualitas Pelayanan Badan Pengelolaan Pendapatan Daerah Kota Bandung

Abstract: Delivering public service is an important matter where the performance of government institution is equally related to the public satisfactions. This study conducted from nine types of taxes in Bandung Municipal City. Survey has been held to assess the public satisfactions of the tax service performance in Bandung Municipal City for future tax service improvement and innovation to society. Importance-Performance Analysis is being used to measure the service attributes that provided by the authorized government… Show more

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Cited by 2 publications
(2 citation statements)
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“…Source: Minutes of Joint Approval of the Regional People's Representative Council Garut Regency and the Regent of Garut. 2019 community satisfaction (Miftah et al, 2019). Then the other is the plan to hand over assets owned by the local government of the Garut district, which totals Rp.…”
Section: Another Interviews Garut Regent Rudimentioning
confidence: 99%
“…Source: Minutes of Joint Approval of the Regional People's Representative Council Garut Regency and the Regent of Garut. 2019 community satisfaction (Miftah et al, 2019). Then the other is the plan to hand over assets owned by the local government of the Garut district, which totals Rp.…”
Section: Another Interviews Garut Regent Rudimentioning
confidence: 99%
“…Convenience of the services provided helps make it easier for the community to reach them, the bureaucracy must try to provide services to the community through uncomplicated stages, as well as inexpensive costs that are affordable to all elements of society (Sulila, 2015). Public services can be seen from services that have good quality from all elements of service that are acceptable to the community, and do not cause complaints from the people being served (Miftah et al, 2019).…”
Section: The Easinessmentioning
confidence: 99%