Implementing Project Delivery Process Improvements: Identification of Resistance Types and Frequencies

Factors Influencing Adoption of Information Technologies for Public Transportation Project Inspection: A WSDOT Case Study

“…The most frequent issues mentioned by inspectors were software and hardware reliability issues. This differs from the literature, which generally contends that a majority of issues are personnel and process in nature rather than technical (17,18). Some examples of software issues include data-server synchronization issues, technical bugs, and temporary loss of collected data.…”

“…More than half of the factors shown in Table 1 are methods that help manage resistive behaviors from employees. Lines et al (18) classified resistant behaviors into three categories: Active Resistance:. Resistance in open form that directly challenges the change effort.…”

“…Research in the organizational change field has estimated that two-thirds of organizational change efforts are unsuccessful ( 23 ). The high failure rate has most often been attributed to user resistance and the way the change is implemented ( 13 , 18 ). Erdogan et al ( 17 ) and Lines et al ( 18 ) have cited Wilkinson ( 19 ) stating that 80% of successful implementation of new technology depends on addressing the personnel and process issue and 20% is related to addressing the technical aspects of the change.…”

“…However, adoption of these tools has been challenging in the construction industry ( 9–12 ) and the organization-wide adoption of technology has experienced high rates of failure ( 13–15 ). Literature suggests the lack of available mobile and cloud-based applications designed specifically for DOTs ( 2 ) and limited studies on technology implementation in large organizations ( 16–18 ) may be impediments to agency-wide modern technology adoption.…”

Sustainability Evaluation of Pavement Technologies through Multicriteria Decision Techniques

“…Contractors are often reluctant to change construction practices as it requires the acquisition of new skills and adoption of new equipment to guarantee overall construction quality. Previous studies in the construction industry have identified resistance to change as one of the most important barriers for the introduction of new technologies or processes (Chan et al 2017;Lines et al 2017). Given this, one of the subcriteria considered in the technical evaluation of alternatives is contractor experience.…”