Implementing a chatbot on Facebook to reach and collect data from thousands of health care providers: PharmindBot as a case
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Cited by 2 publications
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Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review
Background Chatbots, or conversational agents, have emerged as significant tools in health care, driven by advancements in artificial intelligence and digital technology. These programs are designed to simulate human conversations, addressing various health care needs. However, no comprehensive synthesis of health care chatbots’ roles, users, benefits, and limitations is available to inform future research and application in the field. Objective This review aims to describe health care chatbots’ characteristics, focusing on their diverse roles in the health care pathway, user groups, benefits, and limitations. Methods A rapid review of published literature from 2017 to 2023 was performed with a search strategy developed in collaboration with a health sciences librarian and implemented in the MEDLINE and Embase databases. Primary research studies reporting on chatbot roles or benefits in health care were included. Two reviewers dual-screened the search results. Extracted data on chatbot roles, users, benefits, and limitations were subjected to content analysis. Results The review categorized chatbot roles into 2 themes: delivery of remote health services, including patient support, care management, education, skills building, and health behavior promotion, and provision of administrative assistance to health care providers. User groups spanned across patients with chronic conditions as well as patients with cancer; individuals focused on lifestyle improvements; and various demographic groups such as women, families, and older adults. Professionals and students in health care also emerged as significant users, alongside groups seeking mental health support, behavioral change, and educational enhancement. The benefits of health care chatbots were also classified into 2 themes: improvement of health care quality and efficiency and cost-effectiveness in health care delivery. The identified limitations encompassed ethical challenges, medicolegal and safety concerns, technical difficulties, user experience issues, and societal and economic impacts. Conclusions Health care chatbots offer a wide spectrum of applications, potentially impacting various aspects of health care. While they are promising tools for improving health care efficiency and quality, their integration into the health care system must be approached with consideration of their limitations to ensure optimal, safe, and equitable use.
Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review
Background Chatbots, or conversational agents, have emerged as significant tools in health care, driven by advancements in artificial intelligence and digital technology. These programs are designed to simulate human conversations, addressing various health care needs. However, no comprehensive synthesis of health care chatbots’ roles, users, benefits, and limitations is available to inform future research and application in the field. Objective This review aims to describe health care chatbots’ characteristics, focusing on their diverse roles in the health care pathway, user groups, benefits, and limitations. Methods A rapid review of published literature from 2017 to 2023 was performed with a search strategy developed in collaboration with a health sciences librarian and implemented in the MEDLINE and Embase databases. Primary research studies reporting on chatbot roles or benefits in health care were included. Two reviewers dual-screened the search results. Extracted data on chatbot roles, users, benefits, and limitations were subjected to content analysis. Results The review categorized chatbot roles into 2 themes: delivery of remote health services, including patient support, care management, education, skills building, and health behavior promotion, and provision of administrative assistance to health care providers. User groups spanned across patients with chronic conditions as well as patients with cancer; individuals focused on lifestyle improvements; and various demographic groups such as women, families, and older adults. Professionals and students in health care also emerged as significant users, alongside groups seeking mental health support, behavioral change, and educational enhancement. The benefits of health care chatbots were also classified into 2 themes: improvement of health care quality and efficiency and cost-effectiveness in health care delivery. The identified limitations encompassed ethical challenges, medicolegal and safety concerns, technical difficulties, user experience issues, and societal and economic impacts. Conclusions Health care chatbots offer a wide spectrum of applications, potentially impacting various aspects of health care. While they are promising tools for improving health care efficiency and quality, their integration into the health care system must be approached with consideration of their limitations to ensure optimal, safe, and equitable use.
Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review (Preprint)
BACKGROUND Chatbots, or "conversational agents," have emerged as significant tools in healthcare, driven by advancements in artificial intelligence (AI) and digital technology. These programs are designed to simulate human-like conversations, addressing various healthcare needs. However, no comprehensive synthesis of healthcare chatbots’ roles, users, benefits and limitations is available to inform future research and application in the field. OBJECTIVE This review aims to describe healthcare chatbots’ characteristics, focusing on their diverse roles in the healthcare pathway, user groups, benefits and limitations. METHODS A rapid review of published literature from 2017 to 2023 was performed with a search strategy developed in collaboration with a health sciences librarian and implemented in the Medline and Embase databases. Primary research studies reporting on chatbot roles and/or benefits in healthcare were included. Two reviewers dual-screened the search results. Extracted data on chatbot roles, users, benefits, and limitations were subjected to content analysis. RESULTS The review categorized chatbot roles into two themes: 'Delivery of remote health services'—including patient support, care management, education, skills-building, health behavior promotion—and 'Provision of administrative assistance to healthcare providers'. User groups spanned across chronic and cancer patients, individuals focused on lifestyle improvements, and various demographic groups such as women, families, and the elderly. Professionals and students in healthcare also emerged as significant users, alongside groups seeking mental health, behavioral change, and educational enhancement. Benefits of healthcare chatbots were classified into themes of 'Improvement of healthcare quality' and 'Efficiency and cost-effectiveness in healthcare delivery'. Identified limitations encompassed ethical challenges, medico-legal and safety concerns, technical difficulties, user experience issues, and societal and economic impacts. CONCLUSIONS Healthcare chatbots offer a wide spectrum of applications, potentially impacting various aspects of healthcare. While they are promising tools for improving healthcare efficiency and quality, their integration into the healthcare system must be approached with consideration of their limitations to ensure optimal, safe, and equitable use.
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