Implementation of Service Level Management in PL-Grid Infrastructure

Szepieniec, Tomasz; Ma, Zhenqiang; Tomanek, gorzata; Radecki, Marcin; Szopa, Magda; Bubak, Marian

doi:10.1007/978-3-642-28267-6_13

Cited by 5 publications

(2 citation statements)

References 6 publications

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“…PL-Grid is an example of federated organization with centralized control of services supported by distributed computer centers, which not only delivers resources but owns them and decides about their usage. In the last two years PL-Grid made a substantial effort to establish an SLA/OLA framework [18]. Therefore the gSLM assessment method was interesting for The PL-Grid staff to check the current SMS solutions for completeness and define a way to improve them.…”

Section: Results Of the Model Adoption In A Real E-infrastructurementioning

confidence: 99%

gSLM

Serrat

Szepieniec

Belloum

et al. 2014

Proceedings of the 16th International Conference on Information Integration and Web-Based Applications &Amp; Services

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This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The methodology has been evaluated through its adoption in an existing federated e-infrastructure.

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Section: Results Of the Model Adoption In A Real E-infrastructurementioning

confidence: 99%

gSLM

Serrat

Szepieniec

Belloum

et al. 2014

Proceedings of the 16th International Conference on Information Integration and Web-Based Applications &Amp; Services

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“…The process of signing SLAs between VOs and the infrastructure is on-line and makes use of a web-based tool called Bazaar [11] where users can specify SLA parameters such as amounts of compute time, storage and the time period they are requested for. Such agreements are also referred as "compute grants".…”

Section: Introduction To Slm In Pl-gridmentioning

confidence: 99%

Assessing Service Management maturity for the EGI/NGI ecosystem

Appleton¹,

Radecki²,

Szepieniec³

2012

Proceedings of EGI Community Forum 2012 / EMI Second Technical Conference — PoS(EGICF12-EMITC2)

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This paper introduces a method for assessment of the maturity of IT Service Management (ITSM) practices in federated infrastructures such as National Grid Infrastructures. Effective ITSM is a key factor in sustainability of federated Infrastructures, allowing them to compete with High Performance Computing and commercial Cloud computing services. By understanding service management maturity through use of maturity models and requirements, e-Infrastructure providers can demonstrate not only the need for improvement but also concrete steps that can be taken to make these improvements.The gSLM project 2 has built up a Use-Case based model of Grid relationships and used this to define maturity levels with matching requirements for each use case. The resulting requirements can be used as an assessment tool, showing an infrastructures maturity level for each use case. This information can be used to highlight problems, recognize successes and plan improvement in service management. The assessment system was used with PL-Grid, the Polish National Grid Infrastructure, in order to validate and tune the analysis method. The results showed that the system format and number of requirements makes it somewhat time consuming but that it provides valuable data that PL-Grid can use to understand their current service offering and make plans on who to improve it. These experiences will be used for an updated version of the analysis framework.

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