Abstract:This paper introduces a method for assessment of the maturity of IT Service Management (ITSM) practices in federated infrastructures such as National Grid Infrastructures. Effective ITSM is a key factor in sustainability of federated Infrastructures, allowing them to compete with High Performance Computing and commercial Cloud computing services. By understanding service management maturity through use of maturity models and requirements, e-Infrastructure providers can demonstrate not only the need for improve… Show more
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