Implementation and application of a well-founded configuration management ontology

Abstract

Information technology (IT) is becoming essential for organizations. In this context, IT management has evolved to include IT service management and governance, towards business driven IT management paradigms. Thus, the alignment between IT and business has been regarded as one of the leading factors to the effectiveness of such paradigms. Furthermore, contributions from management activities automation are mentioned. Following these evolution, configuration management plays a key role by providing accurate IT information to all related to management. However, due to this closed relationship among all management agents, interoperability between these agents has been characterized as one of the main research challenges in network and service management. This paper extends the contributions of [13], designing and implementing the conceptual models in implementation models. Thus, the main goal of this paper is to show how concepts modeled by ontologies can be implemented and applied in a computational system, allowing the conception of automated and semantically interoperable management solutions.

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

“…Modifications to IT services and IT infrastructure configurations must be managed with extreme caution in order to prevent service interruptions (Johnson et al, 2007). CM is an important support process in the management of any infrastructure that permits an efficient and effective control, promoting critical and important information in any organization division (Baiôco & Garcia, 2010), attending to these configurations changes in a secure way. Despite the fact that the importance of CM has been in-creasing in recent years, this process is not technologically new.…”

Towards Semantic Interoperability in Information Technology: On the Advances in Automation

“…The rule R7a is intended to meet configuration management activities, especially the activities of identification and inference of managerial information. In Baiôco and Garcia (2010), the axiom A7 is implemented mainly in order to meet the latter activity. In this case, the axiom is implemented as formalized by the rule R7b.…”

“…Subsequently, Baiôco & Garcia (2010) present an implementation of this ontology, describing how a conceptual model can give rise to various implementation models in order to satisfy different computational requirements. The objective of this chapter is to provide further details about this IT service configuration management ontology, describing the main ontological distinctions provided by the use of a foundational ontology and how these distinctions are important to the design of models aligned with the universe of discourse, maximizing the expressiveness, clarity and truthfulness of the model and consequently the semantic interoperability between the involved entities.…”