Implantación y desarrollo de un sistema integrado de gestión de calidad según la norma ISO 9001:2015 en un Servicio de Dermatología

Betlloch‐Mas, I.; Ramón-Sapena, R.; Abellán-García, C.; Pascual-Ramírez, Javier

doi:10.1016/j.ad.2018.08.003

Cited by 12 publications

(13 citation statements)

References 2 publications

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“…Specifically, the correction of irregularities and adverse events detected during the audits is a useful implementation tool. This process leads to a higher level of satisfaction for both the patients and other stakeholders (i.e., healthcare management professionals), and compliance of the services offered with the established quality requirements accredited through an external body [7].…”

Section: Discussionmentioning

confidence: 99%

“…This is a part of the ISO 9000 family of standards, i.e., quality specifications for all specific processes (for example environmental, occupational health and safety, food safety, and information and technology management processes, etc.) [7]. ISO 9001:2015 is the most recent version of ISO 9001 and applies to all organizations (institutions and health centers-public or private), regardless of size and geographical location, whether they be service providers, laboratories, or entire hospitals.…”

Section: Introductionmentioning

confidence: 99%

“…The concept of quality in health care is more difficult to define. According to the World Health Organization (WHO), the goal is to guarantee that the patient has access to the most appropriate diagnostic and therapeutic services in order to ensure the best health care [7].…”

Section: Introductionmentioning

confidence: 99%

“…An effective QMS for a healthcare provider integrates the cardinal principles of ISO 9001 2015 with national and regional legislative requirements (accreditation systems), clinical indications of the scientific societies (good clinical practice), and programs of professional accreditation and quality improvement. QMS are based on the Deming cycle (Plan, Do, Check, Act-PDCA) in order to achieve continuous improvement [7,8] (Figure 2). Certification of a health center improves its credibility and leads to an increase in users' and stakeholders' trust (patient's family, general practitioners, region, state) by assuring the ability to meet needs and expectations.…”

Section: Introductionmentioning

confidence: 99%

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The Diagnostic–Therapeutic Care Pathway in Psoriasis: Towards ISO 9001:2015 Certification

et al. 2020

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Background and objectives: Psoriasis (Pso) is a common skin condition characterized by a strong psychosocial impact, and is nowadays accepted as a systemic immune-mediated inflammatory disease. Diagnostic–Therapeutic Care Pathways (DTCPs) represent a predefined sequence of diagnostic, therapeutic, and assistance activities that integrate the participation of several specialists to obtain, for each patient, the correct diagnosis and thus the most appropriate therapy. A DTCP was validated in our dermatology clinic (AOU Maggiore della Carità, Novara, Italy). The validation process included the detailed elaboration of a protocol of diagnosis, staging of care, therapies, and follow-up of the patient with Pso. The formalization and adaptation of our DTCP resulted in ISO 9001: 2015 certification in May 2019. Materials and methods: This process involved several stages, including analysis of context and the identification of (i) targets, (ii) indicators, and (iii) service providers. The evaluation was based on a cohort of over 200 patients affected by moderate to severe Pso, who were treated and followed-up at our institution from September 2017 to April 2019. Results: The ISO 9001:2015 quality certification process allowed us to identify our weaknesses, i.e., the long waiting times for the first visit and the reduced physician–patient ratio, but also our strengths, such as the commitment to clinical research, effective collaboration with other specialists, the efficient use of technological and human resources, and attention to ensuring patient follow-up. Conclusions: In qualifying for and achieving the ISO Quality Management System (QMS) certification we were heartened to realize that our basic methodology and approach were fit for purpose. The implementation of the ISO QMS helped us to reorganize our priorities by placing the patient at the center of the process and raising awareness that Pso is not just a skin disease.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Diagnostic–Therapeutic Care Pathway in Psoriasis: Towards ISO 9001:2015 Certification

et al. 2020

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“…Los servicios médicos privados en diversas especialidades en países en desarrollo requieren alto nivel de autosostenibilidad financiera para su mantenimiento, requieren recursos que no necesariamente las poseen, ya que los costos de los instrumentos e insumos que poseen deben ser debidamente administrados para el adecuado manejo de precios y la debida atención a sus pacientes y estas muestren la satisfacción de servicio de gestión de calidad (Gimeno et al, 2015). Algunos centros de servicios vienen sumándose a la implementación del sistema de costos ABC, con el que esperan gestionar mejor los costes, los ingresos y la satisfacción de sus pacientes (Betlloch-Mas et al, 2019). Se prevé también que los costos de visitas de consulta, operaciones de cataratas, venta de anteojos y otras actividades requieran ser cuantificados adecuadamente en sus costos directos (variables) e indirectos (fijos).…”

Section: Clínicasunclassified

Activity-based costing (ABC) in SMEs and innovative initiatives: possible option or expired?

Mamani

Argota-Pérez²,

Nina

et al. 2021

Rev. Investig. Altoandin.

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The quantification of production/service costs to determine the market price is fundamental in offering the maximum value of satisfaction. Therefore, management accounting is essential. One of the alternative tools is activity-based costing, known as ABC system, an alternative method to overcome the limitations of traditional indirect cost systems, which somehow distort the actual accounting of costs. Will exploring its development, applicability, challenges and benefits still be a possible option? This study aimed at reviewing the scientific literature produced on the activity-based costing system in recent years, identifying trends of adoption and challegnes of implementation in various manufacturing and service firms. High impact journals indexed in PubMed, Web of Science (WoS), Scopus, among others, were analyzed. The results show an increase of publications on the implementation of the ABC system in PubMed (855 publications), WoS (1131) and Scopus (2535). The results show that its applicability remains a possible option as an alternative costing tool for SME managers or owners. This study concludes that the application of the ABC system is adequate to determine real costs and could guarantee more reasonable and competitive prices in the market. However, there is still resistance to its implementation due to human and technological ignorance.

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Resultado de la implementación de un sistema de gestión de la calidad en base a la Norma ISO 9001:2015 en una unidad de cuidados intensivos quirúrgica

Alarcón¹,

Sancho²,

Carbonell³

et al. 2023

Revista Española de Anestesiología y Reanimación

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Implantación y desarrollo de un sistema integrado de gestión de calidad según la norma ISO 9001:2015 en un Servicio de Dermatología

Cited by 12 publications

References 2 publications

The Diagnostic–Therapeutic Care Pathway in Psoriasis: Towards ISO 9001:2015 Certification

The Diagnostic–Therapeutic Care Pathway in Psoriasis: Towards ISO 9001:2015 Certification

Activity-based costing (ABC) in SMEs and innovative initiatives: possible option or expired?

Resultado de la implementación de un sistema de gestión de la calidad en base a la Norma ISO 9001:2015 en una unidad de cuidados intensivos quirúrgica

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