Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty

Dąbrowski, Dariusz; Basińska, Beata; Sikorski, Marcin

doi:10.5755/j01.ss.85.3.8409

Cited by 10 publications

(5 citation statements)

References 7 publications

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“…This is because p-values <0.05 can be said to have a significant effect. The results of this study are in accordance with previous research conducted by (Casaló et al, 2008;Parera & Susanti, 2021;Dabrowski et al, 2014) The results of this study support previous research conducted by Casaló et al (2008), which showed usability to have a positive effect on user satisfaction. Research by Parera & Susanti (2021) also states that usability positively influences user satisfaction.…”

Section: The Effect Of Usability On Satisfactionsupporting

confidence: 92%

The effect of usability on satisfaction and its impact on loyalty of BRI mobile users in Bandar Lampung

Nurhanifa¹,

Sari²,

Ambarwati³

2022

AJEBM

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Internet-based business applications are a manifestation of the path of information technology development that is utilized by financial institutions, especially banking institutions through mobile banking applications. One of the banks that utilize internet technology in serving its customers is PT Bank Rakyat Indonesia (Persero) Tbk. With BRImo is a mobile application that is used by customers and is quite well known by the people of Indonesia, especially in the city of Bandar Lampung, Indonesia. It is necessary to create usability in the BRImo application so that users can feel satisfied with using the BRImo application and continue to be loyal to making BRImo a mobile banking application that is used daily. This study examines the effect of usability to satisfaction and loyalty. Collecting data using a questionnaire and taking a sample of 100 respondents using a purposive sampling technique. Through descriptive statistical analysis tests, outer models, inner models, and hypothesis testing, the data were examined regressively using SmartPLS. The results show that usability has a positive impact on satisfaction and loyalty respectively and there is an indirect effect between usability and loyalty which is mediated by satisfaction. The limitations of this study are the lack of independent variables and the area which only includes the city of Bandar Lampung so further research is expected to be able to add independent variables that allow and conduct research in other areas.

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Section: The Effect Of Usability On Satisfactionsupporting

confidence: 92%

The effect of usability on satisfaction and its impact on loyalty of BRI mobile users in Bandar Lampung

Nurhanifa¹,

Sari²,

Ambarwati³

2022

AJEBM

View full text Add to dashboard Cite

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“…On the other hand, the relatively high findings of terminology definitions may reflect an attempt to address issues, such as those found by McGuire (2014) of significant confusion regarding terminology in the accessible instruction field. In addition, relatively high findings of guidance materials seem to concur with Dabrowski, Basinska, and Sikorski's (2014) findings that user guidance was one of the four website attributes that positively relates to website satisfaction, or, to extend the thinking, support of the organization sponsoring the provision of information. A low performing finding of this study was the provision of resources targeted to parents or families-a disappointing finding, given Cai and Richdale's (2015) finding of a high number of unplanned transitions from secondary school settings amongst students with Autism Spectrum Disorder.…”

Section: Discussionsupporting

confidence: 65%

State of practice in accessible instructional material policy in public post-secondary settings

McGowan¹

2019

AIJ

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For many students, easy access to instructional materials is an expectation of course enrollment. However, for students with disabilities, obtaining instructional materials may involve hurdles such as transcription, captioning, and requesting a braille or large-print version. In order to explore themes related to accessibility and services for students with disabilities, the goal of this study was to examine the similarities and differences between publicly communicated policies related to accessible instructional materials in public post-secondary educational settings. To that end, this study consists of website-provided accessible instructional materials policy of 60 higher educational institutions, representing five American geographic areas and four institutional types in order to discover common themes in the presentation of findings. While high resource institutions presented the largest breadth of findings, duplication of purposes meant that some institutions with lower resource levels presented materials in a more comprehensive grouping manner. In addition, evidence exists that institutions are presenting an incomplete picture of accessibility requirements and despite the prevalence of resources, service regarding accessible instructional materials is uneven across institutional types and locations.

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“…Users are not inclined to use websites that are difficult to navigate [36]. Different studies [35][36][37][38][39][40] analysed the relationship between the usability of websites and user's trust, and how usability affects consumers' credibility.…”

Section: Website Qualitymentioning

confidence: 99%

What Factors Make Online Travel Reviews Credible? The Consumers’ Credibility Perception-CONCEPT Model

2022

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Online reviews have become a fundamental element in searching for and buying a tourism service. In particular, in the phase of post-pandemic caused by the COVID-19, social media are important channels of inspiration of dreams and encouragement to begin envisioning future trips. However, the growing trend of fake reviews is becoming a big issue for consumers. This study proposes and empirically validates a new model that enables predicting consumers’ Credibility Perception of Online Reviews (CPOR) related to tourism, considering all integrated factors of the communication process. A survey was carried out via a structured questionnaire. In particular, 615 answers from Italian travel groups were collected, and correlation and regression analyses were conducted. Results show that the website brand, advisor’s expertise, reviews’ sidedness and consistency, and consumer experience are significant predictors of CPOR. Website usability and reputation are instead weak predictors. This study provides the design and test of a credibility model, contributing to the theoretical and empirical advancement of the literature and enhancing the knowledge on consumer behavior.

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Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty

Cited by 10 publications

References 7 publications

The effect of usability on satisfaction and its impact on loyalty of BRI mobile users in Bandar Lampung

The effect of usability on satisfaction and its impact on loyalty of BRI mobile users in Bandar Lampung

State of practice in accessible instructional material policy in public post-secondary settings

What Factors Make Online Travel Reviews Credible? The Consumers’ Credibility Perception-CONCEPT Model

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