Impact of training on front liners performance

Abstract

The context of this study focused on the role of training in improving employee performance through job satisfaction on front liners of PT. Smartfren Telecom, Tbk, Malang City. This study aimed to determine and analyze the effect of training on employee performance, both directly and indirectly, through the mediation of job satisfaction. The sample used in this study was employees who work as Front Liners, which were divided into Customer Service Representative (CSR) and Smartfren Gadget Specialist (SGS). The sample in this study included in saturated sampling was a sampling technique if all the population members were used as samples. The sample was 105 respondents. The analytical method used was descriptive analysis and Partial Least Square (PLS) using the warpPLS software application version 6.0. This study's results indicated that training has a significant effect on job satisfaction and employee performance, and mediation testing showed that job satisfaction provides a partial mediation role on the effect of training on employee performance. Further researchers need to consider a broader scope of research objects, both on the same research object and a larger scale, to enrich the results and research findings. This study also uses only a few indicators to reflect existing variables, so that further researchers can expand and integrate the research model by including several.

Organisational Commitment Influenced by Motivation and Training with Job Satisfaction and Performance as Mediator

“…Job satisfaction is significantly affected by training. It aligns with existing research reports (Huang, 2019;Nauman, 2021;Nurani, Noermijati, & Rofiaty, 2020) In Table 3, R 2 in substructure 2 is 0.552. The value shows the effect of motivation and training on performance simultaneously with the coefficient of determination: K = R 2 x100% = .552x100% = 52.2%, while other variables of 47.8% cause the rest.…”

“The little ants that make everything else work”: Experiences of healthcare support workers in inpatient Child and Adolescent Mental Health Services (CAMHS).

“…The importance of on-the-job training has been stressed in other studies of healthcare staff (Higgins et al, 2012;Wilberforce et al, 2017) and is considered especially important when working with people who have complex mental health needs, like those on T4 CAMHS (Lee et al, 2020). Training has been associated with high morale, increased commitment of employees (Nadeem, 2010), lower burnout rates (Elliott et al, 2017) and higher rates of job satisfaction (Casey & Webb, 2021;Iliopoulos et al, 2018;Nurani et al, 2020;Paposa & Kumar, 2019). In addition, as the HCSWs job involves confronting potentially traumatic events, prior knowledge about these events and specific training in how to address them, is likely to increase HCSW's psychological preparedness for trauma, which is protective against traumatic stress (Başoğlu et al, 1997).…”

Pengaruh Pelatihan dan Kompensasi Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening pada Grand Keisha Hotel di Yogyakarta

“…Dengan melewati kepuasan kerjanya, pelatihan dan kompensasi juga dapat berkolerasi kepada kinerja karyawan. Melihat hasil riset Nurani et al, (2020) dan Prayatni et al, (2022), menemukan bahwa kepuasan kerja bisa memediasi koelasi diantara pelatihan kepada kinerja karyawannya. Sedangkan riset sebelumnya yang dilaksanakan Prasetya et al, (2021) mengungkapkan bahwa melalui kepuasan kerjanya, pelatihan tidak memiliki korelasi kepada kinerja karyawan.…”