Impact of System Quality on Users’ Satisfaction in Continuation of the Use of e-Learning System

Abstract

Abstract:The e-learning is a future education that would substitute to the traditional learning, which overcomes the spatial and temporal limitations. The e-learning field growth rapidly in the recently years due to its importance in the private and public sectors. This paper focuses on the system quality of e-learning. The e-learning system depends on the quality to be successful and the real success is sustained usage. The users of e-learning system will stop using such system if the quality is poor, where often the users reject the system unless they try it, where the intentions of continuing using the system are still weak. There are several attributes and functionalities that can have an impact on the use of e-learning based on user perspective, such as are usability, reliability and efficiency. These quality attributes are used to reflect the quality of the software product. The intended objective of this study is to develop an appropriate model for e-learning to satisfy the users from the side of using the e-learning system, where carried the discussion of twenty-four model with thirty attributes. Finally, the result of this study adopted the process of structural equation model which indicated that the hypotheses have positive relations.

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“…Access and retrieval of information when needed, to meet work demands and to return requests quickly have been noted to be inherent to system quality. Hence, according to Halawi et al (2007), Dreheeb, Basir and Fabil (2016) and Sirsat and Sirsat (2016) system quality positively correlates with user satisfaction and better benefit realization. Hence, same applies to IPLS and it can be hypothesized as follows:…”

“…According to Halawi et al (2007), Dreheeb, Basir and Fabil (2016) and Sirsat and Sirsat (2016) the term quality reflects excellence, value, conformity to specification, and quality meeting customer expectation. The value of information system can be realized by improving profit margins for the organization, providing easy-to-use and useful applications, and designing easily maintainable system.…”

“…User Satisfaction Halawi et al (2007), Dreheeb, Basir and Fabil (2016) as well as Sirsat and Sirsat (2016) stated that user satisfaction is defined as the recipient's response to the use of the output of an information system. They mentioned studies which found that user satisfaction closely related with user attitude; therefore, studies which include user satisfaction as a success measure should ideally also include measures of user attitudes.…”

“…Sirsat and Sirsat (2016) further asserted that user satisfaction can be measured indirectly through information quality, system quality, and other variables. Hence it is used as a mediating variable between system performance and organizational performance (Halawi et al 2007;Dreheeb, Basir and Fabil 2016). Hence, it can be hypothesized as follows:…”

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“…Kualitas BAM yang rendah tidak akan memberikan value yang ingin dicapai penggunanya. Tidak hanya itu, penggunaan BAM yang berkualitas rendah juga dapat mengurangi niat pengguna untuk memakainya [8], dan berpotensi memiliki dampak negatif seperti menampilkan informasi yang tidak tepat dan dapat mempengaruhi pengambilan keputusan oleh manajemen.…”