Impact of System Quality, Information Quality, and Service Quality on Actual Usage of Smart Government

Ameen, Ali; Alfalasi, Khalifah; Gazem, Nadhmi A.; Isaac, Osama

doi:10.1109/icoice48418.2019.9035144

Cited by 14 publications

(13 citation statements)

References 22 publications

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“…This signifies that an ERP system's attributes, such as ease of use, system features and speed, accuracy, and flexibility, have an impact on the service providers' and internal IT technicians' support and assurance. The findings of this study are consistent with those of Ameen et al. (2019) and Mukamurenzi et al.…”

Section: Discussionsupporting

confidence: 92%

Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system

Akrong

Shao

Owusu

2022

Heliyon

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Section: Discussionsupporting

confidence: 92%

Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system

Akrong

Shao

Owusu

2022

Heliyon

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“…This information is needed by some stakeholders such as the president, ministries, researchers, private sectors, and universities for developing policies, products, and other purposes. According to Ameen, et al [13], the quality of information depends on the organisation of data, accuracy, accessibility, updatable information, and usefulness. To provide good quality information from botanical gardens' data, an information system should be developed at the national level.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The Development of Real-time Monitoring and Managing Information System for Digitalization of Plant Collection Data In Indonesian Botanical Garden

Apriyanto

Prabowo²,

Laksono³

et al. 2022

aisthebest

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In the last 2021, Indonesia has had 43 botanical gardens with more than 104.000 specimens that are collected in the Indonesian Botanical Garden. 152 species of them are in threatened condition based on The International Union for Conservation of Nature’s Red List of Threatened Species (IUCN) data. To conserve the floras and exploring them for other purposes such as science development, economic development, and medicine development, the stakeholders including the Indonesian government find it difficult to access the real-time data and information. Indonesia does not have a connected system at the national level that can provide real-time data from all botanical gardens in Indonesia for monitoring and managing the specimens. Some botanical gardens have tried to develop their system to maintain and monitor plant collections. However, without a national connected system that is implemented in all Indonesian gardens, it raises new issues such as long-time collecting data process, inaccurate data, different mechanisms to treat data and different business processes to maintain the plant collections. The purpose of this study is to develop a system, named Makoyana, that can address the issues and provide real-time monitoring and managing information for plant collection at the national level. Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) methodologies are combined to manage the project. The outcomes of this study are the system that provides one gateway platform for stakeholders to find all information about plant collections data, IUCN status, updated statistics, and a national standard for maintaining and collecting data for plant collections in the Indonesian Botanical Garden.

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“…Further, in empirical study [13], researchers use the Diffusion of Innovation Theory (DOI) framework to show how service innovation is influenced by citizens perceived risk, trust and quality, which is important for smart government service acceptance. On the other hand, study [25] shows that the IS success model component, which are System Quality, Information Quality and Service Quality is important to consider for smart government service adoption. As IS success model is widely used, it shows a comprehensive understanding as to how to create success information systems [11].…”

Section: Smart Government Servicesmentioning

confidence: 99%

“…In addition, information quality also correlated with how the information was presented to the potential users as it needs to be displayed in a well-organized way, up-to-date, appropriate, accurate, and easy to understand [25], [27]. When users receive inadequate, unrelated or unclear information regarding the smart government services, it will have a negative influence on their trust level of the services [28].…”

Section: ) Information Qualitymentioning

confidence: 99%

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Citizens’ Trust Measurement in Smart Government Services

Hartanti¹,

Abawajy

Chowdhury

et al. 2021

IEEE Access

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The embracing of digital technology has enhanced different approaches for authorities worldwide to deliver services to their citizens in a smart way. Smart government services contribute to increasing citizens' trust in government performance providing public services, as it allows interactions anytime, anyplace, through any device that merge digital technology and government public services. Furthermore, it is essential to consider citizens' trust in smart public services since citizens are consumers of the services. Existing studies measure citizens' trust in smart government services focusing on technological and government aspects. Therefore, this study proposes a framework to measure trust in smart government services and its impact on service adoption and satisfaction. This framework uses Information System (IS) Success Model and expands the dimension with government aspects, citizen aspects, citizens engagement, and social influence. This study surveyed the citizens of West Java Province Indonesia who have used government digital services for checking and paying vehicle taxes. The findings revealed significant factors, which are technological aspects, government aspects, and citizens engagement to measure citizens' trust in smart government services. The more citizens trust the services, the more they will use these services. Trusted smart government services also deliver value and satisfaction to the service users. However, we found social influence and the citizen aspects are not supported the citizens' trust in smart government services. We believe this paper will be a significant contribution for the academicians, governments, and service providers to build or increase citizens' trust in smart government services.

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Impact of System Quality, Information Quality, and Service Quality on Actual Usage of Smart Government

Cited by 14 publications

References 22 publications

Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system

Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system

The Development of Real-time Monitoring and Managing Information System for Digitalization of Plant Collection Data In Indonesian Botanical Garden

Citizens’ Trust Measurement in Smart Government Services

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