Impact of Perceived Risk on Consumers Technology Acceptance in Online Grocery Adoption amid COVID-19 Pandemic

Habib, Sufyan; Hamadneh, Nawaf N.

doi:10.3390/su131810221

Cited by 50 publications

(45 citation statements)

References 40 publications

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“…First of all, the biggest achievement of this study is to reconfirm the core value of the on-site exhibition. Now in the course of the pandemic, several researchers have explained that a lot of people’s activities are moving from offline to online [ 11 , 13 , 14 , 18 ]. In addition, in order to prepare a new industrial ecosystem in a virtual space, people are contemplating the development and industrial application of metaverse technologies such as VR and AR.…”

Section: Discussionmentioning

confidence: 99%

“…During previous epidemics such as SARS, H1N1 flu, and MERS, it was found that people’s perception of the risk of infectious diseases influenced their behavior [ 8 , 9 , 10 ]. Even in the recent COVID-19 era, it has been found that the perceived risk in several fields influences the formation of intentions to lower purchase intentions or switch to alternatives [ 11 , 12 , 13 , 14 , 15 , 16 , 17 , 18 , 19 ]. However, as mentioned above, on-site exhibitions are still preferred as a channel for networking and accumulation of experiences, and the research results show that more than 80% of exhibitors and visitors will participate in on-site exhibitions, most exhibitions in Korea are being held from the second half of 2020 [ 5 ].…”

Section: Introductionmentioning

confidence: 99%

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Will Perceived Risk of COVID-19 Move Exhibition Visitors from On-Site to Virtual? Focusing on Exhibition Quarantine Service Quality and Switching Intention

Jang

Choi

2022

IJERPH

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COVID-19 has shifted people’s activities from the real world to the virtual world in many fields, such as conferences, shopping, education, and more. In the field of MICE, however, exhibitions have been held steadily since the second half of 2020 in the form of on-site exhibitions. The exhibition organizers and related authorities have tried to attract exhibitors and visitors to the exhibition hall by providing exhibition quarantine services. Moreover, despite various perceived risks during the COVID-19 period, exhibition visitors continue to visit the exhibition. This study, therefore, paid attention to the psychological factors of visitors who consistently visit on-site exhibitions even during the pandemic. In addition to the perceived risks, this study tried to examine the quality of exhibition quarantine services and switching intention of visitors, and to analyze the relationships between them. A survey of 167 people who visited the camping exhibition and well-food exhibition held in June 2021 found that they would not visit the exhibition due to the functional and financial risk of the exhibition rather than the risk of the virus. On the other hand, it was found that visitors who felt the social risk of COVID-19 valued the quality of exhibition quarantine service. Furthermore, the study found that the quarantine service quality lowered switching intention. Therefore, the study suggests that exhibition organizers should think about ways to strengthen the most essential characteristics of on-site exhibitions along with appropriate quarantine measures to induce steady visits even during the pandemic.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Will Perceived Risk of COVID-19 Move Exhibition Visitors from On-Site to Virtual? Focusing on Exhibition Quarantine Service Quality and Switching Intention

Jang

Choi

2022

IJERPH

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“…The first months of 2020, during which most market-oriented countries introduced forced closures, set a significant precedent for the continuity of e-market development [5,6]. In the effort to slow down the pandemic, traditional brick-and-mortar shops were closed almost overnight, making the online environment an affordable alternative for the safe procurement of demanded goods and services [7].…”

Section: Introductionmentioning

confidence: 99%

“…In the effort to slow down the pandemic, traditional brick-and-mortar shops were closed almost overnight, making the online environment an affordable alternative for the safe procurement of demanded goods and services [7]. Information and communication technologies, and especially m-commerce tools, became interactive gateways to businesses [6].…”

Section: Introductionmentioning

confidence: 99%

Return to the New Normal: Empirical Analysis of Changes in E-Consumer Behavior during the COVID-19 Pandemic

Pollák

Markovıč

Vavrek

et al. 2022

Behavioral Sciences

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The global pandemic caused by the new coronavirus has largely changed established business practices. The aim of this study is to present the results of eighteen months of intensive research into the effects of the pandemic on e-consumer behavior. In one of the most active e-commerce markets in Europe, the Czech Republic, we analyzed a sample of more than one and a half million Facebook users in terms of their C2B interactions on the B2C activities of the five major e-commerce market players. The measurements were carried out in three periods, which corresponded to the onset of the first wave, the peak, and the fading of the second wave of the pandemic. This enabled us to monitor the effect of seasonality and the stabilization of patterns of consumer behavior during the coronavirus crisis. The results suggest that a specific panic pattern of e-consumer behavior was developed at the time of the onset of the pandemic. However, as the pandemic progressed, the market adapted to a new normal, which, as evidenced by the change in trends, appears to be a combination of the pre-pandemic and pandemic behavioral patterns. Using a statistical analysis, it was possible to identify the delta of changes within the patterns of consumer behavior, thus fulfilling the final condition for creating an empirical model of the impacts of the COVID-19 pandemic on e-consumer behavior presented in this study.

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“…The outbreak of COVID-19 accelerated the rise of e-commerce in Saudi Arabia. There was a change in consumer behavior whereby the consumers reported a significant increase in their interest in online pharmacy and grocery purchases during the pandemic (Salem and Nor, 2020;Habib and Hamadneh, 2021). Besides, elevation in communication technologies and employing information has enabled more spatiotemporal flexibility for people to buy through the evolution of online shopping (Vasić et al, 2019).…”

mentioning

confidence: 99%

Willingness to Use E-Commerce During Coronavirus Pandemic in Saudi Arabia

Albliwi¹,

Alsolami²

2021

MMI

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The traditional retail market has been declining in recent years, while e-retailing has grown at an accelerated rate during the COVID-19 pandemic's lockdown era. The main purpose of the research is to look at the effect of the coronavirus outbreak on the shifting trends of electronic commerce (e-commerce) in Saudi Arabia. The authors investigate the impacts of factors derived by COVID-19 had on the e-commerce market. One hundred sixty individuals operating in e-commerce in the private sector in Saudi Arabia completed a self-administered questionnaire, including demographic information and three sections of five scale questions that meet the study's objectives. Most participants were males (66.2%), 56.2 % were aged between 30 and 40 years old, 38.75% had 5-10 years of experience in the private sector, 40.6% worked in companies with more than 500 employees, and 43.0% of them from lives in Riyadh. The weighted average of the 1st section is 3.19 ± 0.75, indicating that the trend of the establishment of whether lack of alternatives has a positive implication on the intent of using e-commerce during the COVID-19 pandemic is «Neutral». The weighted average of the 2nd section is 3.43 ± 1.17, which indicates the trend of determining whether the perceived ease of use has a positive implication on the adoption intent of consumers using e-commerce during a COVID-19 outbreak is «Agree». The weighted average of the 3rd section is 3.29 ± 0.90, which indicates the trend of exploring the underlying factors that leads to losses for many businesses during the crisis is «Neutral». Furthermore, the highest percentage of participants (56.2%) mentioned that their company was not prepared for another lockdown. The research results could be useful for further analysis of different domains of the e-commerce market that developed during the pandemic. They could be utilized for examining opinions about e-commerce and whether the public wanted to switch from offline to online mode of marketing.

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Impact of Perceived Risk on Consumers Technology Acceptance in Online Grocery Adoption amid COVID-19 Pandemic

Cited by 50 publications

References 40 publications

Will Perceived Risk of COVID-19 Move Exhibition Visitors from On-Site to Virtual? Focusing on Exhibition Quarantine Service Quality and Switching Intention

Will Perceived Risk of COVID-19 Move Exhibition Visitors from On-Site to Virtual? Focusing on Exhibition Quarantine Service Quality and Switching Intention

Return to the New Normal: Empirical Analysis of Changes in E-Consumer Behavior during the COVID-19 Pandemic

Willingness to Use E-Commerce During Coronavirus Pandemic in Saudi Arabia

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