Impact of participation on behaviour outcomes in health care service

Abstract

Purpose The purpose of this paper is to examine the effect of patient participation on patient satisfaction and the subsequent effect on patient behavior outcomes Design/methodology/approach The research employs self-administered survey method to test hypotheses. The convenience sampling approach is used to collected data from 410 patients in metropolitan cities of India. The data are analyzed using SmartPLS to test the proposed model. Findings The results shows patient participation is positively related to behaviour outcomes and patient confidence and satisfaction mediate the effect of patient participation on adherence. Research limitations/implications The study was limited to a small sample which may somewhat limit generalization of the findings. However, the findings, based on primary data, are insightful. Second, the current study was cross-sectional in nature, whereas a longitudinal study could had measured changes in perceptions over an extended time period. Practical implications The results provide interesting insights about the significance of patient participation in positive behavior outcome. These insights will enable health care professionals and government to formulate a suitable policy through which to encourage patient participation in health treatment regimes. Originality/value The paper demonstrates the influence of patient participation on behavior. There has been little research on this aspect in the Indian context to date, so this study offers an important guideline to the health care industry in relation to introducing customer empowerment into health care regimes.

Exploring patient empowerment

“…First, results highlighted a strong positive relationship between physician relationship and self-management (H1). This positive correlation is in line with the literature review; an example could be the studies from Mahapatra (2017) and Karlsen et al (2018), underlining that a good relationship between physician and patients and good communication have a good impact on self-management and patient perceptions. According to Heisler (2007), involving elder patients with chronic diseases (e.g.…”

“…Patient participation is the way in which the patient carries out treatments in the healthcare process; it involves the need to adhere to the therapy, to comply with the recommendations and warnings of health professionals (Tapp et al, 2018). As patient self-management, participation affects patient satisfaction and patient behavior outcomes (Mahapatra, 2017).…”

Deniz Turizminde Müşteri Katılımının Öncülleri ve Sonuçları: Bir Literatür Çalışması

“…Müşteri katılımının sonuçlarına baktığımızda; hizmet kalitesi algısı (Yoo, Arnold ve Frankwick, 2012;Poushneh ve Vasquez-Parraga, 2018), müşteri tatmini (Chan, Yim ve Lam, 2010;, müşteri sadakati (Chen ve Wang, 2016;Kefi ve Maar, 2018); ağızdan ağıza iletişim (Mahapatra, 2017;Poushneh ve Vasquez-Parraga, 2018), tekrar satın alma niyeti (Sarkar Sengupta ve Pillai, 2017; Van Vaerenbergh, Hazée ve Costers, 2018), birlikte yaratılan değer (Yi ve Gong, 2013;Yeh, 2016;Taheri vd., 2017), işletmeye veya satış elemanına olan duygusal bağlılık (Eisingerich, Auh ve Merlo, 2014; Delpechitre, Beeler-Connelly ve Chaker, 2018) gibi kavramlar; müşterinin hizmet üretim ve sunum süreçlerine katılımının sonuçlarını ele alan çalışmalarda hizmet çıktısı olarak en çok kullanılan kavramlardır. Bu kavramlar araştırma modellerinde direk müşteri katılımının sonuçları olarak ele alınabilirken, bazen birbirlerinin aracı değişkeni de olabilmektedir.…”

Patient and Health Professional Perspectives about Engaging Patients in Addressing Patient Safety: A Systematic Review Protocol

“…In recent years, the value of engaging patients and their carers in patient safety planning has been highlighted [13] and the World Health Organization (WHO), most recently, has emphasised patient and community participation in patient safety through the “patient for patient safety” program [14]. Several studies have also demonstrated an association between patient engagement and patient trust [15] and patient satisfaction [16], [17]. Patient engagement has also been shown to improve treatment outcomes [18] and to decrease the number of adverse events [19].…”