2020
DOI: 10.13106/jafeb.2020.vol7.no6.449
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Impact of Leader-Member Relationship Quality on Job Satisfaction, Innovation and Operational Performance: A Case in Vietnam

Abstract: This study examines the relation between the quality of leader-member relationship and operational performance of processing enterprises employees in Vietnam, while job satisfaction and innovation are as a mediator variable. In depth interviews are first conducted with five managers and professional workers in five processing enterprises to determine the latent variables and build the structured questionnaire with observed variables. A quantitative survey with 438 employees and managers from 300 processing ent… Show more

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Cited by 26 publications
(24 citation statements)
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“…Three questions refer to firm reputation (FR) variables (Lai et al, 2010;Rupp et al, 2006). Ten questions refer to organizational attractiveness (OA), job satisfaction (JS) and job performance (JP) variables (e.g., Rupp et al, 2006;Brunner & Baum, 2020;Park et al, 2020;Nguyen, 2020).…”
Section: Procedures and Measurementmentioning
confidence: 99%
“…Three questions refer to firm reputation (FR) variables (Lai et al, 2010;Rupp et al, 2006). Ten questions refer to organizational attractiveness (OA), job satisfaction (JS) and job performance (JP) variables (e.g., Rupp et al, 2006;Brunner & Baum, 2020;Park et al, 2020;Nguyen, 2020).…”
Section: Procedures and Measurementmentioning
confidence: 99%
“…It builds on the insightful leader-member exchange (LMX) theory, which suggests that leaders adapt their behavior according to the characteristics of individuals. The use of the term 'differentiated leadership' refers to the extent of a leader's role, in various leadership levels, from one which focuses on individual behavior to individual group members followers (Dansereau et al, 1975;Nielsen & Daniels, 2012;Wu et al, 2010;Tran et al, 2020;Nguyen, 2020). It will directly influence the quality of individual exchanges with the leader.…”
Section: Empowering Leadership and Individualmentioning
confidence: 99%
“…In order to survive and improve their profitability, companies are beginning to pay attention to the responsibilities and duties they should do for their employees and make sure that they are truly felt by them, because only when employees work hard and achieve their performance can the company can achieve organizational performance [ 11 ]. In an organization, on the one hand, the organization expects the employees to work hard and diligently to complete their work performance; on the other hand, the employees expect the organization to do their responsibilities, and the sum of the unspoken and implicit expectations between the organization and the employees is called the psychological contract [ 12 ]. The scholars also describe this psychological contract as an “unwritten contract,” which is distinguished from a paper contract/labor contract [ 13 ].…”
Section: Introductionmentioning
confidence: 99%