Impact of knowledge oriented leadership on sustainable service quality of higher education institutes

Abstract

Purpose The potential role of higher education institutes is indispensable for realizing the dream of a sustainable future. The purpose of this study is to examine the impact of knowledge-oriented leadership on the sustainable service quality of higher education institutes. Furthermore, it also investigates the mediating role of organizational innovation and psychological empowerment. Design/methodology/approach Data of this study is collected from 306 faculty members of the public and private universities of Pakistan. Structural equation modeling technique was used for data analysis and testing of hypotheses. Findings The results demonstrate the positive impact of knowledge-oriented leadership on sustainable service quality. Organizational innovation and psychological empowerment partially mediate the relationship of knowledge-oriented leadership and sustainable service quality. Practical implications The policymakers including the higher education commission of Pakistan and university administration are highly recommended to promote a knowledge-oriented leadership style in the higher education institutes to improve innovation and psychological empowerment at the workplace which leads to foster sustainable service quality. Originality/value The concept of sustainable service quality in higher education institutes is in the infancy stages in developing countries. There is a dearth of studies that explore the relationship between knowledge management enabler and sustainable service quality. This study attempts to explore the unexplored relationship and extends the literature of higher education institutes and sustainable service quality.

Impact of knowledge‐oriented leadership on innovative behavior, and employee satisfaction: The mediating role of knowledge‐centered culture for sustainable workplace

“…KOL impacts project success via the indirect effect of team cohesion (Mariam et al, 2022). In the higher educational industry, KOL influences sustainable service quality directly and indirectly through organizational innovation and psychological empowerment (Mansoor & Hussain, 2022). KOL was also found to have profound influence on sustainable service quality directly and indirectly through organizational innovation and psychological empowerment (Mansoor & Hussain, 2022).…”

“…In the higher educational industry, KOL influences sustainable service quality directly and indirectly through organizational innovation and psychological empowerment (Mansoor & Hussain, 2022). KOL was also found to have profound influence on sustainable service quality directly and indirectly through organizational innovation and psychological empowerment (Mansoor & Hussain, 2022). Extending this line of reasoning, the current research unpacked not just the coexistence of job satisfaction and service innovative behavior as outcomes of KOL, but also the KM culture created by KOL.…”

“…Because KOL encompasses the communication and motivation aspects of both transformational and transactional leadership, with a specific emphasis on inspiring and motivating employees and managing the leader‐member relationship through rewards and incentives for knowledge‐related outcomes (Donate et al, 2022; Donate & de Pablo, 2015). In past discoveries, the effects of KOL on employee outcomes such as work engagement, commitment, and knowledge sharing (Shamim et al, 2019; Shariq et al, 2019); team creativity and learning (Men & Jia, 2021); and organizational outcomes such as service quality (Mansoor & Hussain, 2022); project success (Mariam et al, 2022); innovation capabilities (Donate et al, 2022; Ul Zia, 2020) have been documented. However, little insights exist from the tourism and hospitality context.…”

Understanding knowledge leadership in improving team outcomes in the health sector: a Covid-19 study

“…Knowledge leadership encompasses the characteristics of transformational and transactional leaders in the sense that they provide a compelling vision to their followers and encourage them to engage in activities responsible for knowledge creation (Donate and Pablo, 2015; Shamim et al ., 2019). The concept of knowledge-oriented leadership is in its early stages (Zia, 2020) and given the important role of knowledge-oriented leadership in influencing positive work outcomes (Naqshbandi and Jasimuddin, 2018; Mansoor and Hussain, 2022; Shamim et al ., 2019), it is significant to understand how this leader behavior influence team-based outcomes.…”

Knowledge-Oriented Leadership in Powering Team Performance and Sustainable Competitive Advantages through Innovation: Evidence from Higher Education Institutions

“…According to the literature on leadership, knowledge-oriented leadership is a strong leadership style that consists of "motivational" and "communication" skills with the components of transactional and transformational leadership styles [10,11]. Considering the motivational work [9], knowledge-oriented leadership is still in the initial stage [12,13], and more research on knowledge-oriented leadership is required [14], especially in HEIs [15]. In addition, studies need to be more detailed on how knowledge-oriented leadership influences team performance across innovation, which leads to sustainable competitive performance in HEIs.…”