Impact of Human Resource Management (HRM) Practices on Hotel Industry’s Performance: The Mediating role of Employee Competencies

Otoo, Frank Nana Kweku; Mishra, Mridula

doi:10.18843/ijcms/v9i2/03

Cited by 3 publications

(2 citation statements)

References 31 publications

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“…Employee competency development policy through education and training in accounting is a good effort to improve employee competence, especially in accounts receivable management. It aligns with the findings of Otoo & Mishra (2018) and Potnuru & Sahoo (2016), which concluded that human resource development could increase employee competency. Employee competence can then determine organizational success Otoo & Mishra (2018) and Potnuru & Sahoo (2016).…”

Section: Discussionsupporting

confidence: 88%

“…It aligns with the findings of Otoo & Mishra (2018) and Potnuru & Sahoo (2016), which concluded that human resource development could increase employee competency. Employee competence can then determine organizational success Otoo & Mishra (2018) and Potnuru & Sahoo (2016). Employee development policies can support the organizational performance of supervisory offices and customs and excise services.…”

Section: Discussionsupporting

confidence: 88%

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Employee Competence and Management of Government Tax Revenues Receivable: Does Knowledge Management Matter?

Ambarwati

Firmansyah

Hartopo³

et al. 2023

JRAK

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This study examines employee competence's effect on the management of tax revenue receivables in the context of imports, with knowledge management as a moderating variable. The data used in this study was derived from a questionnaire survey distributed from March to July 2022 to the respondents, who were officials in the treasury unit that manages tax receivables and officials in the unit that handles financial statements in the Directorate General of Customs and Excise. This study concludes that employee competence and knowledge management positively affect the management of tax revenue receivables in the context of imports. However, knowledge management cannot strengthen employee competence's positive influence on tax revenue receivables in the context of imports.

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Section: Discussionsupporting

confidence: 88%

Section: Discussionsupporting

confidence: 88%

Employee Competence and Management of Government Tax Revenues Receivable: Does Knowledge Management Matter?

Ambarwati

Firmansyah

Hartopo³

et al. 2023

JRAK

View full text Add to dashboard Cite

show abstract

The importance of cultural training in the hospitality sector

Roque

Ramos

2019

European Journal of Tourism, Hospitality and Recreation

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The human element is the most influential resource and the one that has the greatest responsibility in the organization’s effectiveness and efficiency. Therefore, the development of human resources and their training is fundamental to achieve organizational goals. Globalization facilitates the mobility of people around the world, increasing the number and diversity of tourists in hotels, from different cultures, bringing with them different perceptions of the quality of services. This new reality has become a challenge for human resources management practices, and specifically in one of its key areas, which is training. Studies show that training has a positive impact on skills development and worker performance. Given this importance, a cultural training programme is proposed for professionals of the hospitality sector that takes cultural values into account, as well as their impact on the interaction of these professionals with clients.

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The Effect of Competence and Transformational Leadership Style on the Motivation and Its Implications on Teachers Performance at 01 and 02 North Petukangan Elementary School

Wicaksono

Elmi

Aima

2020

DIJEMSS

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The purpose of this study is to study and explain the role of competence and transformational leadership styles on the performance of 01 and 02 North Petukangan elementary school teachers, mediated by motivational variables. The research method uses quantitative and part of this research is 01 and 02 North Petukangan elementary school teachers who gathered 52 people. The sample selection is done by saturated sampling techniques or census sampling so as to make all members of the study as research samples. Data collection techniques using interviews and questionnaire instruments. Survey instruments were sent to 01 and 02 North Petukangan elementary school teachers. Data were analyzed using a structural consolidation model (SEM) with the Smart PLS software program version 3.2.8. This study revealed significant competence that were significant to teacher performance and transformational leadership style had a significant positive effect on teacher performance. Competence and leadership styles change. In addition, motivation variables do not mediate competence and transformational leadership styles on teacher performance.

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Impact of Human Resource Management (HRM) Practices on Hotel Industry’s Performance: The Mediating role of Employee Competencies

Cited by 3 publications

References 31 publications

Employee Competence and Management of Government Tax Revenues Receivable: Does Knowledge Management Matter?

Employee Competence and Management of Government Tax Revenues Receivable: Does Knowledge Management Matter?

The importance of cultural training in the hospitality sector

The Effect of Competence and Transformational Leadership Style on the Motivation and Its Implications on Teachers Performance at 01 and 02 North Petukangan Elementary School

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