Impact of Critical and Auto Ticket: Analysis for Management and Workers Productivity in using a Ticketing System

Aglibar, Kent Darryl; Rodelas, Nelson

doi:10.48550/arxiv.2203.03709

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2023

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“…IT Support is essential and plays a vital role in an organization, regardless of the size of your business-small, medium-sized, or large. By protecting the data, resolving problems, and keeping an eye on things, it has an obligation to guarantee that they maintain control over the application or system (Bourne, 2014) [4]. We selected a single-issue ticketing system with tens of thousands of daily new tickets, thousands of assign groups, and tenths of thousands of resolvers.…”

Section: Introduction: -mentioning

confidence: 99%

Help Desk Support Ticket and Issue Management

Lakshya Sharma, Sharik Ahmad

2023

IJRITCC

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IT companies require methodical approaches to handle the growing volume of customer-reported software issues and service requests. An enormous backlog of unresolved issues has the potential to drastically raise software development and maintenance expenses. An IT company therefore need a clearly defined customer support model. It acts as a link between the client and the business from beginning to end. The support industry also used this to track and record any procedures and solutions used to close tickets. With the Helpdesk Ticketing System, you can use an online platform to solve questions in a web-based environment. To ensure seamless and efficient operation, the user can submit tickets for even the smallest questions. Both within the company and remotely, the ticketing tool is usable. which can be accessed by anyone in organization or end user.

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Section: Introduction: -mentioning

confidence: 99%

Help Desk Support Ticket and Issue Management

Lakshya Sharma, Sharik Ahmad

2023

IJRITCC

View full text Add to dashboard Cite

show abstract

Impact of Critical and Auto Ticket: Analysis for Management and Workers Productivity in using a Ticketing System

Cited by 1 publication

References 0 publications

Help Desk Support Ticket and Issue Management

Help Desk Support Ticket and Issue Management

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