Help Desk Support Ticket and Issue Management

Abstract

IT companies require methodical approaches to handle the growing volume of customer-reported software issues and service requests. An enormous backlog of unresolved issues has the potential to drastically raise software development and maintenance expenses. An IT company therefore need a clearly defined customer support model. It acts as a link between the client and the business from beginning to end. The support industry also used this to track and record any procedures and solutions used to close tickets. With the Helpdesk Ticketing System, you can use an online platform to solve questions in a web-based environment. To ensure seamless and efficient operation, the user can submit tickets for even the smallest questions. Both within the company and remotely, the ticketing tool is usable. which can be accessed by anyone in organization or end user.