Impact of COVID-19 Pandemic on Hotel Employees in the Greater Accra Region of Ghana

Hervie, Dolores Mensah; Amoako-Atta, Ernest Ernest; Hossain, Md Billal; Illés, Csaba Bálint; Dunay, Anna

doi:10.3390/su14052509

Cited by 6 publications

(7 citation statements)

References 35 publications

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“…This study corroborates with that of Shapoval et al. (2021) and Hervie et al. (2022) on the impact of COVID-19 on the hotel business in three nations, the United States of America, Sweden, and Israel.…”

Section: Findings and Analysissupporting

confidence: 88%

“…Also, in order to ascertain the effects of the COVID-19 pandemic on hotel personnel in the Greater Accra Region, Hervie et al (2022) study was motivated by the theories of "resource conservation and human resource management". According to their argument, stress is a factor in the notion of resource conservation.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Similar to what unfolded in other nations, the deteriorating financial situation of hotels put pressure on employment and increased job instability for labour in this industry. Several hotels had to lay off some of their staff, lower compensation, urge some to take voluntary leaves, change normal duties and responsibilities, and shorten certain staff’s working hours (Hervie et al. , 2022).…”

Section: Introductionmentioning

confidence: 99%

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COVID-19 shock in the hospitality industry: its effect on hotel operations within the Bono region of Ghana

Deri,

Ari Ragavan,

Niber

et al. 2023

AJEMS

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PurposeThe COVID-19 pandemic has long-lasting effects that necessitate business revision, innovation, and transformation in the hospital industry. The research in this field is, however, still incredibly underdeveloped. Hotels have faced unprecedented pressure due to the outbreak of novel COVID-19, forcing many to close temporarily or permanently. The aim of this study is to assess COVID-19 effect on hotels within the Bono region of Ghana, as the protocols are currently relaxed.Design/methodology/approachUsing a quantitative approach, a stratified and purposive sampling method was used and 174 hotel managers in the Bono region responded to the research questions in relation to how their businesses were affected by the COVID-19 pandemic.FindingsThe findings showed that the most prominent and recurring measures among hotels are the application of hygiene standards, employee training and awareness, reduction of employees’ guest contact and ensuring a safer environment for both guests and employees.Research limitations/implicationsThe study’s sample frame covers hotels in the Bono region of Ghana with lower star classifications, ranging from affordable to three stars in quality and service. Hotels should emphasize the importance of providing their personnel with ongoing training and education to prepare them to deal with the outbreak of the pandemic.Practical implicationsAs a result, the study suggests that hotel operators give innovative, fascinating and delightful accommodation experiences that may boost customers’ authentic happiness, as well as offer possibilities for customers to gain positive, memorable experiences from their experience.Social implicationsAcademia and hotel managers need to contribute to theory development in hotel marketing by analyzing changes in customer expectations and industry recovery measures to affect good changes in industry best practices in the aftermath of the epidemic.Originality/valueThis study makes a significant contribution to the body of knowledge of the service delivery system model research because it is one of the initial studies to examine hotel business operations and activities during the COVID-19 utilizing the Bono region as a case. Theoretical, managerial and policy implications are discussed to cope with this crisis.

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Section: Findings and Analysissupporting

confidence: 88%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

COVID-19 shock in the hospitality industry: its effect on hotel operations within the Bono region of Ghana

Deri,

Ari Ragavan,

Niber

et al. 2023

AJEMS

View full text Add to dashboard Cite

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“…During the COVID-19 pandemic, the turnover of employees was very high, especially in the private sector, which decreased organizational trust, especially in the tourism industry. Hervie et al (2022) have shown that one of the behaviors helps the hotel industry to face the pandemic was to minimize the number of employees. Worldwide, it was reported that 62 million jobs were lost in the tourism sector (ILO, 2021).…”

Section: Organizational Trustmentioning

confidence: 99%

“…They announced that 15.3 million tourism workers were affected by the COVID-19 pandemic of which 6.4 million were women (ILO, 2021). Hervie et al (2022) studied the effect of the COVID-19 pandemic on hotel employees in Ghana. More than 80% of the sample reported the effect on their salaries, while a wide percentage reported the threat to their jobs through the pandemic.…”

Section: Introductionmentioning

confidence: 99%

THE IMPACT OF THE COVID-19 PANDEMIC UPON TOURISM & HOSPITALITY EMPLOYEES IN JORDAN

Hyasat¹

2022

GTG

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The most noteworthy consequences of the COVID-19 pandemic were on the tourism & hospitality sector, which left thousands of individuals without jobs worldwide. In Jordan, this sector was profoundly impacted contrasted with different sectors and left a high impact on the sector employees. The objective of this research is to investigate the effect of the COVID-19 pandemic on the employees of the tourism & hospitality industry. Cross-sectional survey was utilized to accomplish the objectives of this research. The questionnaire was used as a tool to collect data. The questionnaire was distributed online to the employees of the tourism sector. The sample was composed of 411 employees distributed on different tourism activities. The collected data was entered and analyzed using Stata (ver. 24). The SEM was used to study the effect of different variables. Most of the respondents were males of intermediate to high ages. All the respondents suffered from high fear of the COVID-19 pandemic. They suffered from stopping working for at least one month to 6 months. The employees’ salaries dropped by varied percentages starting from 25% to complete salary loss. The employees had a positive tendency to help their organizations to pass the COVID-19 pandemic but on the contrary, their organizations were not clear in dealing with them. The fear of the COVID-19 pandemic affects job satisfaction and job security. The study recommended that the tourism sector requires emergency strategies to deal with such a crisis and to ensure sector production.

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Authentic Leadership, Empowering Leadership and Work-Family Enrichment: The Role of Supportive Work-Family Culture within the Hospitality Industry

Kyei-Frimpong,

Makafui Ametorwo,

Nyarko Adu

et al. 2024

Journal of Quality Assurance in Hospitality & Tourism

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Impact of COVID-19 Pandemic on Hotel Employees in the Greater Accra Region of Ghana

Cited by 6 publications

References 35 publications

COVID-19 shock in the hospitality industry: its effect on hotel operations within the Bono region of Ghana

COVID-19 shock in the hospitality industry: its effect on hotel operations within the Bono region of Ghana

THE IMPACT OF THE COVID-19 PANDEMIC UPON TOURISM & HOSPITALITY EMPLOYEES IN JORDAN

Authentic Leadership, Empowering Leadership and Work-Family Enrichment: The Role of Supportive Work-Family Culture within the Hospitality Industry

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