Impact of COVID-19 on Omnichannel Retail: Drivers of Online Sales during Pandemic

Hwang, Eh; Nageswaran, Leela; Cho, Soyun

doi:10.2139/ssrn.3657827

Cited by 20 publications

(15 citation statements)

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“…Significant acceleration of this growth is observed and repeatedly quoted in the literature [10], [11], [13], [14], [16], [17]. The above-mentioned above-average increase in online sales of individual retailers is primarily due to new and existing customers who previously shopped offline [17]. The indicated increase in the value of e-commerce is therefore associated with changes in behaviour and consumption habits [13], and, according to many researchers, these changes will be permanent and will persist also in the future [10], [11], [13], [18].…”

Section: Introductionmentioning

confidence: 88%

“…All these elements together contributed to the aforementioned significant increase in the value and share of the e-commerce market in the total retail sales in 2020. Significant acceleration of this growth is observed and repeatedly quoted in the literature [10], [11], [13], [14], [16], [17]. The above-mentioned above-average increase in online sales of individual retailers is primarily due to new and existing customers who previously shopped offline [17].…”

Section: Introductionmentioning

confidence: 91%

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Multi-Criteria Group Assessment of E-Commerce Websites Based on the New PROSA GDSS Method–the Case of Poland

Ziemba¹

2021

IEEE Access

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Due to the COVID-19 pandemic and lockdowns, the popularity and number of users of ecommerce websites has increased significantly recently. In order to retain new users in the future, e-commerce websites need to develop their quality and constantly monitor it. The problem of assessing the quality of websites is a multi-criteria problem and multi-criteria decision making methods are used in it. Taking into account the need for a consensus of experts or users evaluating the website, the article developed a new multicriteria group decision making method, called PROSA GDSS (PROmethee for Sustainability Assessment -Group Decision Support System), which allows to reward the consensus of decision makers' preferences and penalize conflicts of preferences. This method was used in the evaluation of e-commerce websites operating on the Polish market that offer the widest range of products. In the course of research works, a wide applicability of the developed method in the problems of group assessment and its broad analytical possibilities was demonstrated. As a result of the research, it has been found that local parties have an established position on the Polish e-commerce market, and parties operating from abroad, and those entering the Polish market, must catch up with the distance that separates them from local tycoons.

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Section: Introductionmentioning

confidence: 88%

Section: Introductionmentioning

confidence: 91%

Multi-Criteria Group Assessment of E-Commerce Websites Based on the New PROSA GDSS Method–the Case of Poland

Ziemba¹

2021

IEEE Access

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“…As a result of this crisis, they have all taken steps to reduce the adverse effects of the pandemic and implement solutions enabling further operation and development. Research shows that online platforms can help retailers survive and adapt to the pandemic (Hwang & Nageswaran, 2020). Shopping centres' owners and tenants are working out omnichannnel strategies to bring their businesses back.…”

Section: Tenantsmentioning

confidence: 99%

The impact of the COVID-19 pandemic on the operation of shopping centres and stakeholders’ interests

Knecht-Tarczewska¹

2021

Biblioteka Regionalisty

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Shopping centres are an inseparable element of modern cities, influencing their socioeconomic space. The article presents the impact of the COVID-19 pandemic on the operation of shopping centres and interests of stakeholder groups. Theoretical considerations were undertaken based on the literature overview and results of chosen market reports. The synthesis and systematization of previous research characterising the ways in which stakeholders of shopping centers have been affected by the pandemic, provide the article's contribution to the existing knowledge on the impact of COVID-19 on retail. The analysis provides critical insights and indicates problem areas that require special attention from researchers and business practitioners. The article constitutes a voice in the scientific discussion on retail development with a particular focus on shopping centers.

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“…Crises brought about by Covid-19 Pandemic have triggered the rise of innovative behaviors and drove firms to excel in their innovations in accordance to their entrepreneurial opportunities (Ebersberger and Kuckertz, 2021). Covid-19 Pandemic has forced conservative firms to go online by employing the latest digital technology (Hwang et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

The Resiliency of Business Model Innovation of Indonesian Newspapers During Covid-19 Pandemic

Widjaja

Sammy

2022

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Newspaper business firms in Indonesia are facing difficult times both in keeping up with the advancement of digital technology and in dealing with Covid-19 Pandemic. This study attempts to examine the effects of Covid-19 Pandemic, corporate entrepreneurship, and organizational inertia on the business model innovation and business model performance of Indonesian newspaper business firms. This study employs a quantitative method using structural equation modelling (SEM). Data were collected from surveys on 50 newspapers’ leaders in DKI Jakarta, West Java, Central Java, and East Java. This study showed that there were direct consequences of both Covid-19 Pandemic, corporate entrepreneurship, and organizational inertia on business model innovation. Covid-19 Pandemic was also found affecting corporate entrepreneurship. Business model performance as measured by short term performance was not affected by business model innovation. Business model innovation is needed to improve long-term company performance.

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Impact of COVID-19 on Omnichannel Retail: Drivers of Online Sales during Pandemic

Cited by 20 publications

References 0 publications

Multi-Criteria Group Assessment of E-Commerce Websites Based on the New PROSA GDSS Method–the Case of Poland

Multi-Criteria Group Assessment of E-Commerce Websites Based on the New PROSA GDSS Method–the Case of Poland

The impact of the COVID-19 pandemic on the operation of shopping centres and stakeholders’ interests

The Resiliency of Business Model Innovation of Indonesian Newspapers During Covid-19 Pandemic

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