Impact of COVID-19 on Management, Quality and Satisfaction of Health Organizations: A Case Study in a Portuguese Hospital

Gaspar, Tânia; Salado, Vanesa; Machado, Maria do Céu; Guedes, Fábio Botelho; Faia-Correia, M.; Coelho, Anabela

doi:10.1007/s41742-022-00505-7

Cited by 4 publications

(10 citation statements)

References 28 publications

(41 reference statements)

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“…The COVID-19 pandemic, with all the changes it brought at a personal, social, labor, and societal level, is considered a potentially stressful life event [3] and may even be a traumatic event, in some cases [28,60,61].…”

Section: Discussionmentioning

confidence: 99%

“…Fear of losing their jobs, wage cuts and reductions, redundancies, and reduced benefits caused job insecurity in many workers. I Insecurity, economic loss, and unemployment can have a severe impact on mental health [3,28,[60][61][62][63].…”

Section: Discussionmentioning

confidence: 99%

“…The COVID-19 pandemic brought changes at the individual, workplace, and societal levels [28,29]. Organizations and professionals both experienced the direct and devastating impact of COVID-19; it is therefore essential to understand the changes that have taken place.…”

Section: Introductionmentioning

confidence: 99%

“…It is also relevant to identify needs and practices that are fundamental to both the recovery of management and quality and health improvements in organizations and work environments. Areas of priority are those related to mental health [19], to some more complex professional contexts such as the health area [28], and to challenges of working at a distance [30].…”

Section: Introductionmentioning

confidence: 99%

“…Organizations and the labor system as a whole deal with a huge challenge, with immediate needs for adjustment, and with consequences for the regular functioning of organizations at diverse levels: at the level of management, professionals, clients, and at the financial economic level [28]. Detailed analysis of the Sustainable Development Goals (SDG) allows for reflecting on how SARS-Cov-2 influenced the goal attainment, making inferences, and finding evidence to support a generalization of quality and universal access to organizations and sustainability.…”

Section: Introductionmentioning

confidence: 99%

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The Healthy Workplaces Ecosystems and Professionals’ Stress Management during the COVID-19 Pandemic

Gaspar

Salado

Machado³

et al. 2023

Sustainability

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The main objective of this paper is to understand and characterize the healthy work environment of organizations during the COVID-19 pandemic. The study was carried out in 2021 including organizations from different sectors at the national level and involved 460 participants, 50.3% of which were female. The workers’ ages ranged between 18 and 67 years, with a mean of 44 years and a standard deviation of 11.36. The Healthy Workplaces Ecosystems Tool was used. Data was collected online from professionals in the organizations who agreed to participate in the study. Our results show that organizational culture has a strong relationship with the other components of a healthy work environment. Values, policies, and practices related to leadership engagement and professional involvement are related to the psychosocial work environment, the physical work environment, the social responsibility, heath, and stress management resources. The results confirm that an organizational culture that values the well-being and health of the organization’s professionals has a positive relationship with the psychosocial environment, the physical environment, and the relationship with the community and has more resources for professionals’ health. It was also found that an organizational culture mediated by the psychosocial environment is associated with more effective stress management. Management can use this model and this tool for systemic assessment of healthy workplace ecosystems within organizations, thus contributing to continuous monitoring improvements, helping to face the challenges proposed by the Sustainable Development Goals of the United Nations’ 2030 Agenda, namely the SDG3, Good Health and Wellbeing and Decent Work; SDG5, Gender Equality; and SDG 10, Sustainable cities and communities.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Healthy Workplaces Ecosystems and Professionals’ Stress Management during the COVID-19 Pandemic

Gaspar

Salado

Machado³

et al. 2023

Sustainability

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Exploring an Organizational-Level Mindfulness-Based Intervention in Private Workplace Settings

Bonde,

Mikkelsen,

Fjorback

et al. 2024

Mindfulness

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Objectives The primary objective of this study was to investigate the feasibility assessed by reach and dose of an organizational-level workplace-adapted mindfulness-based intervention (MBI). Secondarily, potential changes in mental health and organizational outcomes were evaluated. Method Using a quasi-experimental design without a control group, the study included four small- and medium-sized private companies. A three-step MBI was delivered live online via Zoom. Feasibility was assessed using data on reach (number of participants) and dose (number of sessions attended). Data on mental health and organizational outcomes were collected at baseline and 3- and 12-month follow-up and analyzed using mixed-effects linear regression for continuous variables, and mixed-effects logistic regression for dichotomous variables. Results In total, 278 (75.54%) employees and managers participated in an introductory session, and 169 (45.92%) signed up for a workplace-adapted 10-week MBSR course, while 3 (75.00%) companies participated in an implementation workshop. Among MBSR-participants, the median dosage was 9/10 sessions in three companies, and 8/10 in one company. Only small statistically non-significant changes were seen in mental health outcomes, such as tendencies to decreased perceived stress and increased well-being at 3-month follow-up. However, these tendencies were not sustained at 12-month follow-up. Yet, a positive impact was seen on respondents’ ability to decenter, and thus observe one’s thoughts and feelings, at both 3- and 12-month follow-up. Organizational impact at 3-month follow-up varied across outcome measures, with a statistically significant reduced likelihood of occasionally experiencing negative acts. However, at 12-month follow-up, this reduction was no longer statistically significant, and measures of social capital and psychological safety had generally decreased. Conclusions This workplace MBI is deemed feasible. However, the potential impacts on mental health and organizational outcomes remain unclear. Preregistration This study is registered at ISRCTN Registry (ISRCTN93567471).

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Patient safety in the pandemic: Experiences of charge nurses

Ünal,

Öncü,

Arikan

2024

Int J of Nursing Practice

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AimThe aim of this study was to identify charge nurses' experiences ensuring patient safety during the coronavirus disease 2019 (COVID‐19) pandemic.MethodsThe research was conducted with charge nurses between July 2021 and February 2022. Research data were collected using a semi‐structured interview with two main questions, six sub‐questions and an audio recording. Interviews were conducted with 12 charge nurses and lasted ≈30 min. The content analysis method was used to transfer the collected data to written documents and define them to analyse the individual interview data. Content analyses were conducted independently by three different researchers. Inclusion and exclusion criteria for content were established to ensure consistency among all researchers. Researchers independently developed a coding scheme for content analysis based on the research objectives and applied it to the content. Intercoder reliability was assessed with Cohen's kappa coefficient to measure the consistency of coding among researchers.ResultsThree main themes were identified as a result of the content analysis. The themes identified after independent examination by the three researchers were ‘ensuring safety and protection’, ‘sustaining motivation and resilience’ and ‘organizational restructuring and challenges’.ConclusionsThis study highlights the challenges faced by charge nurses during the COVID‐19 pandemic and their critical role in maintaining patient safety. The findings emphasize the importance of organizational adaptability, continuous motivation and comprehensive risk management strategies. Charge nurses played a key role in enhancing safety measures and fostering a culture of resilience among healthcare staff. Moving forward, these insights should guide health policies and practices to better prepare for future public health crises, ensuring the safety of both patients and staff.

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Impact of COVID-19 on Management, Quality and Satisfaction of Health Organizations: A Case Study in a Portuguese Hospital

Cited by 4 publications

References 28 publications

The Healthy Workplaces Ecosystems and Professionals’ Stress Management during the COVID-19 Pandemic

The Healthy Workplaces Ecosystems and Professionals’ Stress Management during the COVID-19 Pandemic

Exploring an Organizational-Level Mindfulness-Based Intervention in Private Workplace Settings

Patient safety in the pandemic: Experiences of charge nurses

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