Identifying Maturity Dimensions for Smart Maintenance Management of Constructed Assets: A Multiple Case Study

Abstract

While smart maintenance is gaining popularity in professional engineering and construction management practice, little is known about the dimensions of its maturity. It is assumed that the complex networked environment of maintenance and the rise of data-driven methodologies require a different perspective on maintenance. This paper identifies maturity dimensions for smart maintenance of constructed assets that can be measured. A research design based on two opposite cases is used and data from multiple sources is collected in four embedded case studies in corporate facility management organizations. Through coding data in several cross-case analyses, a maturity framework is designed that is validated through expert consultation. The proposed smart maintenance maturity framework includes technological dimensions (e.g., tracking and tracing) as well as behavioral dimensions (e.g., culture). It presents a new and encompassing theoretical perspective on client leadership in digital construction, integrating innovation in both construction and maintenance supply networks.

Paving the way for industry 4.0 maturity of construction enterprises: a state of the art review

“…, 2018). Leadership capabilities and organisational strategy enable the business model, company culture, collaboration network and roadmaps (Chonsawat and Sopadang, 2021; Johannes et al. , 2021).…”

“…Other application domains include human resource management, maintenance management, environmental sustainability and data science (Reiman et al. , 2021; Johannes et al. , 2021; Benešová et al.…”

“…Organisations are experiencing a lack of shared understanding and vision among employees towards the technological complexity of Industry 4.0 and they are falling short of creating sustainable business cases (Sj€ odin et al, 2018). Leadership capabilities and organisational strategy enable the business model, company culture, collaboration network and roadmaps (Chonsawat and Sopadang, 2021;Johannes et al, 2021). Organisations need to identify the value in the Industry 4.0 technologies and understand the immediate market to consider a range of business cases and translate the foresight into action (Schumacher and Sihn, 2020;Akdil et al, 2018;Basl and Doucek, 2019).…”

“…Other application domains include human resource management, maintenance management, environmental sustainability and data science (Reiman et al, 2021;Johannes et al, 2021;Bene sov a et al, 2021;G€ okalp et al, 2021). Results indicate that Industry 4.0 maturity modelling in construction or built environment research is significantly absent in the literature.…”

The role of purchasing in raising the maturity of smart maintenance management

“…Having a separate purchasing function and multiple special client-interest groups, they constitute a relevant environment for conducting rich case studies into the construction client's role. The second reason for selecting HEIs was the desire to use an existing SMM maturity model that had been developed in another multiple case study using data from HEI cases (Johannes et al ., 2021). By duplicating the empirical context, it was straightforward to transfer the existing maturity model to this study.…”