Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS

Khanna, Harjeev K.; Sharma, Deergha; Laroiya, S.C.

doi:10.1108/15982681111140598

Cited by 56 publications

(32 citation statements)

References 63 publications

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“…The management must be aware of their workforce and also give motivation to them to improve their performance. As stated in the findings in the previous study, TQM is a managerial approach and without the support from the organizational leaders, the implementation of TQM would not succeed [33] The finding is in line with other studies such as [34] and [35].…”

Section: J Management Supportsupporting

confidence: 86%

Influence of TQM (Total Quality Management) on Organisation's Service Performance in Public Higher Learning Institutions

Zakaria¹,

Majid²,

Zainuri³

et al. 2018

Proceedings of the 1st Economics and Business International Conference 2017 (EBIC 2017)

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This paper focus on examining the relationship between TQM (Total Quality Management) elements and service performance to students in public higher learning institutions. The purpose of this study is to identify the relationship between the elements of TQM in achieving excellent service performance to students in public higher learning and the most dominant element. The public institutions of higher learning involved in this study are UiTM Kota Bharu, Universiti Malaysia Kelantan, and University Malaya. In this study, the service performance indicators involved are academic performance, facilities, technology, faculty, transportation, and accommodation whereas the elements of TQM are management support, continuous improvement, training and education, and customer focus. The data have been analyzed using the descriptive analysis, correlation analysis, and multiple regression analysis. The findings of this research indicated that customer focus is the most important element of TQM in achieving excellent service performance for students at public higher learning institutions. The findings also indicated that the TQM element 'management support' have a weak relationship with the service performance to students. This may be due to all three institutions involved in this study are branch campuses.

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Section: J Management Supportsupporting

confidence: 86%

Influence of TQM (Total Quality Management) on Organisation's Service Performance in Public Higher Learning Institutions

Zakaria¹,

Majid²,

Zainuri³

et al. 2018

Proceedings of the 1st Economics and Business International Conference 2017 (EBIC 2017)

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“…An eminent subset of soft factors which primarily deals with behavioural and humanitarian aspects of management is CSFs (Saljoughian et al, 2014). Rahman and Tannock (2005) as well as Lewis et al (2006) Khanna et al (2011) introduced top management leadership, supplier's quality management, human resources management, process management, customers focus, role of quality department, product design, quality information system and use of IT, training and quality citizenship as CSFs.…”

Section: Literature Reviewmentioning

confidence: 99%

The Relationship between Total Quality Management Critical Success Factors and Knowledge Sharing in a Service Industry

Dabestani

Taghavi

Saljoughian

2014

Management and Labour Studies

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Total quality management (TQM), its components, techniques and principles are extensively accepted by scholars as a comprehensive philosophy for improving organizational performance (OP). Moreover, findings suggest that a prerequisite for successfully implementing TQM is exchanging knowledge in the organization. However, the number of studies addressing the mentioned issue is limited. Also, the nature of knowledge and its interactions with TQM are not properly investigated. Current study investigates the role of employees' different forms of knowledge sharing appreciation in their tendency to use TQM critical success factors (CSFs). In order to do so, knowledge sharing was divided into two categories of explicit and tacit, and the employees of the IT department of one of the largest companies in Middle East were selected and grouped based on their knowledge sharing characteristics. Further, ten categories were identified for TQM CSFs, and the employees' appreciation of CSFs were measured. The data were gathered through two questionnaires. Finally, the subjects were plotted and grouped using Tacit-Explicit Analysis. The results indicated that while both Tacit and Explicit knowledge sharing positively correlates with CSF appreciation, a simultaneous increase in both types can bear much fruitful positive results.

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“…Akgun et al [30], based on a sample of 193 firms in Turkey, demonstrated that there is an interconnected relationship among TQM, organizational learning capability (OLC), business innovativeness, and a firm's financial performance and proposed that OLC and business innovativeness mediate the relationship between TQM and a firm's financial performance. Other authors [31] reviewed the critical success factors of TQM, and ranked these in the Indian manufacturing industry using a technique for order preference by similarity to an ideal solution. Using a sample of TQM companies operating in mainland China, Hong Kong, and Taiwan, Noronha [32] found that adaptiveness, harmony with people, harmony with the universe, interdependence, and respect for authority have important influences on four quality dimensions, namely climate, processes, methods, and results.…”

Section: Introductionmentioning

confidence: 99%

Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector

Bușu

2019

Processes

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This paper focuses on total quality management (TQM) processes and their applications to increase the management performance of enterprises in the renewable energy sector (RES). TQM is a modern tool used by enterprises to increase their management performance. We start with a description of Edwards Deming’s conceptualized model, highlighting different phases of its development as described in the literature. The TQM process is then used for an application to the RES in Romania. The quantitative model analyzes the influence of TQM process implementation in achieving competitive advantage and the management performance of the undertakings in the RES. Data was collected through a survey based on a questionnaire addressed to employees and managers in the RES. Structural equation modeling (SEM) was used and the research hypotheses were tested with the partial least squares path method (PLS). Data analysis was performed with the statistical software SmartPLS 3.2.8. The main contribution of this article is to evaluate the relationship between the management performance of enterprises in the RES sector in Romania and TQM process indicators. The results underline the fact that the most important attributes of a TQM process to increase the management performance are: integrated operational processes, policies and trading strategies, integrated operational management, company social responsibility, motivated workforce, knowledge, and competencies. The conclusions of the research are in line with the latest findings in the area, underlining that management performance is the direct result of the association between a group of factors and processes, such as the integrated operational processes, trade strategies and policies, integrated operational management, corporate social responsibility (CSR), motivated workforce, knowledge, and competencies.

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Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS

Cited by 56 publications

References 63 publications

Influence of TQM (Total Quality Management) on Organisation's Service Performance in Public Higher Learning Institutions

Influence of TQM (Total Quality Management) on Organisation's Service Performance in Public Higher Learning Institutions

The Relationship between Total Quality Management Critical Success Factors and Knowledge Sharing in a Service Industry

Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector

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