Identificação dos critérios de avaliação de resultados do serviço de enfermagem nos programas de acreditação hospitalar

Abstract

The quality is already a part of daily reality in hospital organizations. Care is assessed through the organizational structures, work processes and obtained results. The goal was to identify the result evaluation criteria applied to the nursing service, used in accreditation programs, and to classify them in administrative, care and teaching/research activities. We carried out an exploratory, descriptive and quantitative study. Data were collected from 7 companies accredited by the National Accrediting Organization. These sent us 8 models, divided into groups A, B and C. Group A: models that use the manual; group B: models to which criteria were added; and group C: proper models. We identified 24 criteria: 13 administrative, 06 for care processes and 05 for teaching/research. Nursing services are evaluated with prominence to the administrative area, indicating that the other areas need to be reevaluated in terms of qualitative and quantitative aspects, in order to obtain more precise measurements.

Use of performance indicators in the nursing service of a public hospital

“…We agree with the study (6) which concludes that nursing needs to be evaluated in its quantitative and qualitative aspects for a more precise measurement of the quality of care provided to the patient. The same study also highlights the shortage of bibliographies on the evaluation of health systems, were used in a previous study (8) and are systematically measured by the hospitals that constitute the Hospital…”

Grau de satisfação de usuários de um hospital privado

“…However, there are a paucity of studies on evaluation of health services, specifically on care outcomes and outcome indicators for quality assessment, especially of nursing services (14) .…”

Work organization in hospital nursing: literature review approach

“…In both studies identified, the elements involved in the hospital accreditation process are addressed, [27][28] with the ONA methodology being suggested as reference for nursing actions in an Emergency unit. 27 In another study, on the analysis of institutions already certified by the ONA, the indicators/criteria applied to the performance of nursing services are identified.…”

“…Of the 24 criteria/ indicators identified, 13 are classified as administrative, six as related to care and five as regarding teaching and research. 28 …”