2021
DOI: 10.1080/07294360.2021.1968353
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‘I knew I had the support from them’: understanding student support through a student engagement lens

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Cited by 15 publications
(9 citation statements)
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“…This is consistent with results from the Likert scale where students reflected that they felt generally supported by staff through the year. Similarly, a study by Picton and Kahu (2021) reported that students who utilised academic support services found them helpful and that support services positively influenced their self-efficacy and ultimately improved their academic performance. Support was also reported to positively influence students' emotions http://www.sajcd.org.za Open Access and increase their sense of belonging to the university community (Picton & Kahu, 2021).…”
Section: Period Of Adjustment and Support Strategiesmentioning
confidence: 95%
See 1 more Smart Citation
“…This is consistent with results from the Likert scale where students reflected that they felt generally supported by staff through the year. Similarly, a study by Picton and Kahu (2021) reported that students who utilised academic support services found them helpful and that support services positively influenced their self-efficacy and ultimately improved their academic performance. Support was also reported to positively influence students' emotions http://www.sajcd.org.za Open Access and increase their sense of belonging to the university community (Picton & Kahu, 2021).…”
Section: Period Of Adjustment and Support Strategiesmentioning
confidence: 95%
“…Student 9 reported that ‘[contracting COVID] set me back a little bit, but luckily I have completed my hours now’, whilst Student 12 commented on the lecturer’s supportive response to load shedding: ‘I emailed the lecturer to tell them about my issue; they were so calm about it and reassured me that there is nothing to worry about’. Successful student strategies can improve well-being, counter negative emotions and help foster positive ones, all of which facilitate students engaging more deeply with their learning (Picton & Kahu, 2021 ).…”
Section: Critical Incident Themesmentioning
confidence: 99%
“…Student support services provided by higher education institutions should fulfill students' emotional, academic and social needs. They are a precondition for increasing students' welfare and academic success (Julal, 2013;Picton & Kahu, 2021;Sajiene & Tamuliene, 2012). For graduate employability, over 84% of the respondents felt that their university monitored the quality of internships.…”
Section: Discussionmentioning
confidence: 99%
“…College students are said to be particularly affected by the pandemic change since they are exposed to greater screen time duration and video conferencing for their educational needs (Guo et al, 2021). On the other hand, since college students are the most productive age group and have more freedom to choose their workplaces (Alcalá, 2014;Barut Tugtekin & Koc, 2020;Caglar et al, 2017), it was preferred to focus on college students in the current study because their levels of fatigue could have a higher detrimental effect on their productivity (Picton & Kahu, 2021;. In summary, the gap in the literature is the necessity to carefully investigate the problematic technology use behavior patterns caused by pandemic settings in today's post-pandemic situations, particularly in higher education.…”
Section: Information and Communication Technologies (Icts) And Overloadmentioning
confidence: 99%