Hybrid Model Based on Technology Acceptance Model (TAM) & Information System Success Model (ISSM) in Analyzing the Use of E-Health

Abstract

Electronic health or commonly known as e-health is defined as the use of information and communication technology in supporting the health and health-related fields. The outbreak of the Covid-19 virus in 2019 has led to a massive increase in the use of e-health, therefore it is important to know how users accept e-health. To analyze e-health acceptance, we combined the extended TAM model with enhanced care and increased accessibility and ISSM. A total of 121 data were collected using a structured questionnaire. The data that has been collected was analyzed using PLS-SEM. From the tests that have been carried out, it is known that the enhanced care, perceived usefulness, perceived ease of use, attitude, information quality, satisfaction have a significant influence on usage intentions, while the increased accessibility, net benefit, service quality, and system quality factors have no significant effect on intention to use.

An overview of technology acceptance and adoption models in the aftermath of COVID-19

“…In literature (Krisdina et al, 2022), a hybrid model was proposed by the researchers as a combination of TAM and ISSM models to analyze the parameters that impact the acceptance of e-healthcare facilities by the users. The study found that enhanced care, PU, PEU, attitude, information quality, and satisfaction significantly impact the intentions of the users toward technology acceptance.…”

Analisis Faktor yang Memperngaruhi Perilaku Bidan menggunakan Aplikasi SISRUTE Berdasarkan Teori TAM

“…Hal ini menunjukkan bahwa persepsi kemudahan mempengaruhi niat perilaku responden dalam menggunakan aplikasi SISRUTE. Penelitian sebelumnya yang dilakukan (Krisdina et al, 2022), menunjukkan salah satu konstruk yang signifikan dan penting mempengaruhi niat perilaku yaitu perceived ease of use. Hasil penelitian ini sejalan dengan penelitian Rahmadani et al, (2021), (Fahlevi & Dewi, 2019) dan Harahap et al, (2021) menunjukkan persepsi kebermanfaat berpengaruh positif terhadap niat perilaku.…”

“…Persepsi ini menunjukkan keyakinan pada kontribusi sistem terhadap kinerja pemakai. Konsep ini juga menggambarkan manfaat sistem bagi pengguna yang berkaitan dengan produktivitas, kinerja tugas, pentingnya tugas dan kebermanfaatan secara keseluruhan (Davis, 1989;Fahlevi & Dewi, 2019;Harahap et al, 2021;Krisdina et al, 2022).…”