Human Capital and Relational Capital on University Quality with Environmental Uncertainty as Moderating Variables

Abstract

Universities must face environmental uncertainty, which includes internal uncertainty and external uncertainty, which is very difficult for universities to predict and threatens the university's sustainability. This research aims to prove the effect of human capital and relational capital on university quality and environmental uncertainty that can affect university quality. The method used in this research is multiple regression, using purposive sampling and primary data in an online questionnaire. This study concluded that human capital and relational capital affect quality, and environmental uncertainty does not moderate the influence of human capital and relational capital variables on university quality. This research's contribution provides additional insight and input on the importance of human capital and relational capital in improving quality and the need to anticipate the external environment's uncertainty.

The Relationship between Maqasid Sharia and Profitability Ratio in Islamic Banking Industries Performance

“…Therefore, the role of employees has shown their ability to innovate and develop products and provide services that follow the needs and desires of the community. Moreover, with good innovation and creativity in developing products and also the excellent quality of services to the community, the products and services of Islamic banks will be used by the community so that it will have an impact on the increasing income of Islamic banks (Hidayah et al, 2021;Prajogo & Oke, 2016). Nevertheless, the productivity indicator that efficiency indicators can mirror through the operating expense ratio of operating income (BOPO) of Islamic banks is still unable to compete with conventional banks.…”