Hugh Grant's image restoration discourse: An actor apologizes

Benoit, William L.

doi:10.1080/01463379709370064

Cited by 113 publications

(84 citation statements)

References 17 publications

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“…After a celebrity has committed a transgression, they often use image repair strategies to try to restore their reputation (Benoit, 1997;Hambrick et al, 2015;Holdener & Kauffman, 2014). Much of the literature that investigates the repair of a celebrity's image following a transgression is based on implementing Benoit's (1997) image repair theory.…”

Section: Transgressionsmentioning

confidence: 99%

Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions

Finsterwalder

Yee²,

Tombs

2017

Journal of Marketing Management

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Employing a qualitative approach, within the context of Generation Y consumers, this research investigates the internal justification processes used by consumers contemplating to forgive a celebrity who has transgressed society's norms of acceptable behaviour. A thematic analysis of data from in-depth interviews identified nine emergent categories, grouped into four themes or core drivers: celebrityrelated drivers, consumer-related drivers, context-related drivers and time-related drivers. The findings show that although there is generally no personal relationship between consumers and celebrities, consumers tend to bond with celebrities in para-social relationships. Many consumers see these relationships as similar to how they connect with friends thus leading them to show forgiveness tendencies towards a celebrity comparable to forgiving friends. The paper presents a conceptual framework highlighting the consumer's forgiveness justification process. ARTICLE HISTORY

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Section: Transgressionsmentioning

confidence: 99%

Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions

Finsterwalder

Yee²,

Tombs

2017

Journal of Marketing Management

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“…Table 1.1 lists and defines the IRT strategies. IRT has been applied to a vast array of crises, including corporations (Benoit 1995;Benoit & Brinson 1994;Benoit & Czerwinski 1997), celebrities (Benoit 1997), and politics (Benoit & McHale 1999). The primary communicative recommendations to emerge from IRT have been an emphasis on apology and accepting responsibility for crises (Benoit & Pang 2008).…”

Section: Image Restoration Theory/image Repair Theorymentioning

confidence: 99%

Parameters for Crisis Communication

Coombs

2010

The Handbook of Crisis Communication

324

312

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Organizations frequently find themselves in situations we would define as a crisis. Consider but a few examples: Union Carbide's devastating chemical release in Bhopal; Carrefour suffering from protests at its stores in China because of French attacks on the Olympic torch relay; customers experiencing E. coli at Taco Bell; rumors about designer Tommy Hilfiger's racist comments; Tyco executives stealing millions from the company; and Oxfam claiming Starbucks did not support coffee growers by opposing the branding of certain African coffees. We must accept that no organization is immune from a crisis anywhere in the world even if that organization is vigilant and actively seeks to prevent crises.The reality of crises leads to the need for preparation and readiness to respond -crisis management. The critical component in crisis management is communication. Over the past decade, there has been a massive increase in crisis communication research. As the field of crisis communication develops, it is important to develop parameters for that growth. This chapter and the Handbook of Crisis Communication are steps towards articulating the parameters and utility of crisis communication. The focus in this book is the research used to advance our understanding of communication's role in the crisis management process. To properly set the stage for this collection, it is important to define key terms in crisis management and overview key research on the central theme of crisis communication. By examining these fundamental elements, the parameters of crisis communication begin to emerge. Key Definitions for CrisisBecause of the diversity of crisis research, it is important to present definitions of key crisis terms early to help set boundaries. The key terms for the Handbook include crisis, crisis management, and crisis communication. The three are inextricably interconnected and must be considered in a progression from crisis to

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“…Additionally, politicians deciding on crisis response strategies are troubled by a unique factor: they regularly face institutionalized antagonists, whose job is to publicize and amplify actions, illuminating and elongating crises (Benoit, 1997a). This fact is inherent in all politics.…”

Section: Politics Community and Crisis Response Choicesmentioning

confidence: 99%

“…In particular, William L. Benoit and W. Timothy Coombs have described and classified strategies typically used by public relations practitioners in a wide range of case types (Benoit, 1982(Benoit, , 1995(Benoit, , 1997a(Benoit, , 1997b(Benoit, , 2000(Benoit, , 2006a(Benoit, , 2006bBenoit & Anderson, 1996;Coombs, 1995Coombs, , 1998Coombs, , 1999aCoombs, , 2006. Benoit's (1997b) goal has been to determine the best message responses to prevent image damage and to repair images after a crisis.…”

Section: The Study and Choice Of Crisis Strategiesmentioning

confidence: 99%

“…In a study of celebrity and political crisis communication, Benoit (1997a) alludes to the uniqueness of crisis response in political communities: "One important difference is that politicians have different constituencies (geographically as well as politically)" (p. 255). In those different constituencies, we find different norms and values that contextualize events and actions in different ways.…”

Section: Politics Community and Crisis Response Choicesmentioning

confidence: 99%

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