Crisis Communication Response and Political Communities: The Unusual Case of Toronto Mayor Rob Ford

Koerber, Duncan

doi:10.22230/cjc.2014v39n3a2766

Cited by 9 publications

(11 citation statements)

References 62 publications

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“…High accommodative strategies take the ethically more sound approach of apologies and compensation, and best diminish the negative communication dynamic resulting from a crisis (Coombs & Holladay, ). On the contrary, inactive or passive responses are currently viewed as ineffective (Koerber, ) and damaging to public trust and the relations with public (Coombs, ). However, from the contingency theory approach, Pang, Cropp, and Cameron () underline the importance of situational factors for responding to crisis.…”

Section: Crisis Response Strategies Revisitedmentioning

confidence: 99%

Crisis response strategies in Finland and Spain

Luoma‐aho

Moreno

Verhoeven

2017

Contingencies & Crisis Mgmt

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Crises are common in today's unpredictable environment rising the importance of crisis response strategies. Two societies in Europe are chosen: Finland, where trust in society is generalized to institutions, and Spain, where trust in society remains on the level of individuals. Using the results of the European Communication Monitor 2013 survey on crisis communication, we explored three hypotheses: “certain types of crises are often met with certain types of strategies,” “cultural context makes some crises more likely than others,” and “cultural context makes some response strategies more likely than others.” We find evidence for all three hypotheses and discuss our findings about perceived differences in the two societies. The results show that the cultural context plays an important role for crisis communication.

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Section: Crisis Response Strategies Revisitedmentioning

confidence: 99%

Crisis response strategies in Finland and Spain

Luoma‐aho

Moreno

Verhoeven

2017

Contingencies & Crisis Mgmt

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“…For example, she found that if a crisis made stakeholders feel like they had less knowledge about an organization, the stakeholders were more likely to evaluate the organization negatively. Evaluations of stakeholder attitudes towards organizations also tends to invoke more personal feelings about organizations, like stakeholder assessments of whether an organization is fundamentally trustworthy (Freberg & Palenchar, 2013), or whether they believe the organization in crisis has values that are congruent to their own (Koerber, 2014), or even whether they feel strong relationship satisfactory or loyalty to the organization in crisis (Helm & Tolsdorf, 2013).…”

Section: Stakeholder Evaluations Of An Organization's Role In a Crisismentioning

confidence: 99%

Crisis Communication

Diers-Lawson¹

2017

Oxford Research Encyclopedia of Communication

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For organizations, crises are pervasive, difficult to keep quiet in today’s global multimedia environment; they are challenging, potentially catastrophic; they can even be opportunities for organizations to thrive and emerge stronger. Crises come in many shapes and sizes including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence, just to name a few. The first research on crisis communication appeared in 1953, and since then the field has grown steadily. However, in the last five to six years there has been an explosion of theoretical development, international engagement, methodological diversity, and topic diversity within the field to reflect the growing multinational and multiplatform environment in which organizations and people interact. Therefore, in order to understand the field of crisis communication, as a public relations and management function, it is important to focus on the critical factors that affect our understanding of the concept and proliferation of research and practice in the area. There are five critical factors that drive our understanding and research in crisis communication: (1) issues and reputation management as crisis mitigation and prevention, (2) crisis types in a modern global environment, (3) organizational factors affecting crisis response, (4) stakeholder factors affecting crisis response, and (5) response factors to consider in crisis response. In addition, it will review the critical trends in crisis communication research, challenges within the field, and resources for further development.

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“…However, the conditions under which this discourse could have taken root and evolved to form the kernel of the national consciousness in Kashmir ceased to exist as the wave of ‘decolonisation’ swept South Asia. National identity as envisioned by Abdullah's party in its 1944 Naya Kashmir (New Kashmir) manifesto failed to take root in Kashmir because the processes necessary to make such a national identity pervasive in Kashmir were disrupted due to the end of British rule and the partition of British India, which engendered a ‘discursive break’ (Koerber, 2014, p.321). This discursive break also led to the emergence of India and Pakistan as the two successor states of British India based on the Two Nation Theory.…”

Section: Tehreek and The Kashmiri Languagementioning

confidence: 99%

No place for ‘Kashmiri’ in Kashmiri nationalism*

Khandy

2020

Nations and Nationalism

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Language is often taken as a primary differentiating factor between people as it functions as a vehicle of cultural expression, thus becoming one of the primary markers of identity. In the history of nationalism, language has always enjoyed a privileged position. Not only had the German Romantics such as Herder and Fichte held language as the fundamental characteristic of a nation, but modernist scholars such as Anderson, too, have given language a central place in their respective assessments of nationalism. In Anderson's analysis, ‘languages of power’ enable an imagined community to become real. However, are all nationalisms glotto‐centric? If not, why not? This article takes the case of Kashmiri nationalism, or the Tehreek, to demonstrate that language and nationalism are not necessarily codependent. The paper will first explain why Kashmiri never came to become a language of power in the region and how the disadvantaged position of the Kashmiri language precludes/d it from having any significant role in Kashmiri nationalism. Second, the paper argues that the multilingualism of Kashmiris has turned out to be a blessing in disguise for the Tehreek and allowed Kashmiri nationalism to assert its civic character.

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Crisis Communication Response and Political Communities: The Unusual Case of Toronto Mayor Rob Ford

Cited by 9 publications

References 62 publications

Crisis response strategies in Finland and Spain

Crisis response strategies in Finland and Spain

Crisis Communication

No place for ‘Kashmiri’ in Kashmiri nationalism*

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