Hubungan Kualitas Sumber Daya Manusia Terhadap Pelayanan Publik Di Kelurahan Adipuro Kecamatan Trimurjo Kabupaten Lampung Tengah

Abstract

The purpose of this study was to determine the relationship between the quality of human resources and public services in Adipuro Village, Trimurjo District, Central Lampung Regency. Observations, documentation, and questionnaires were used in this study. Pruduct Moment Correlation formula and quantitative analysis using SPSS version 16.0. Using the SPSS version 16.0 program, a simple correlation analysis (r) between the correlation of the quality of human resources (X) and public services (Y) shows a correlation of 0.527, or 52.7 percent, between the quality of human resources in public services and computerized data processing. . This shows that human resources (X) and the quality of public services (Y) are related. Even though r is positive, the relationship is moving in a positive direction. argued that a greater emphasis on the quality of human resources would accompany the expansion of public services in Adipuro Village, Trimurjo District, Central Lampung. Regency. On the other hand, the remainder (100% -52.7% = 47.3%) can be explained by additional factors not examined by this study.