HRM and Indian epistemologies: A review and avenues for future research

Managing BPO service workers in India: Examining hope on performance outcomes

“…In addition to vacillating growth rates, India also suffers from limited participation from a large potential workforce pool that could contribute to more sustained growth in India's most lucrative sector: technology services. This potential drain on human capital may have negative implications for sustainable growth in this important and powerful industry sector (Pio, 2007). Within this context, therefore, the ability to develop the construct of hope as a means to grow human resources and improve performance should be of great importance to economic and business decision makers and leaders of multinational corporations.…”

“…The primary religious groups of Hindus, Muslims, Sikhs, Jains, and Buddhists (Budhwar, 2001) demonstrate India's religious diversity. Although English and Hindi are common languages, India is in the unique position of using English for nearly all business interactions (Pio, 2007;Singh, 1990). This English language factor, inclusive of a core of the scientifically and technically trained personnel, contributes to India's attractiveness in the global economy (Budhwar, 2001).…”

“…Information processing and call center activities of manufacturing, financial, and service organizations have moved offshore to Asian and Pacific Rim countries in record numbers. India, with its ready source of English-speaking, highly educated, and technologically trained workers, has become the location of choice for business processing outsourcing (BPO) functions of multinational clients (Kripalani, Engardio, & Hamm, 2003;Pio, 2007). The proliferation of outsourcing to India has resulted in robust GDP growth rates that place great demands on this emerging economic power (Budhwar, Varma, Singh, & Dhar, 2006;"Emerging-market indicators," 2005).…”

“…Additionally, India stands as a prominent prototype for integrating foreign workers into the competitive strategy of U.S. organizations (Pio, 2007). As Indian workers become more entrenched and connected to foreign organizations, it is important for both the client firm and the BPO operation to identify applicable human resource development and high performance management practices (Budhwar & Sparrow, 2002;Evan et al, 2002).…”

“…More generally, identifying high performance human resource practices and their applicability for diverse employee backgrounds is vital to the continued success of emergent market sectors in India (Martin & Beaumont, 1998;Pio, 2007). To establish the utility of hope as a valid performance indicator in global work environments, the generalizability of the construct across domains and cultures must be examined further (Snyder & Lopez, 2002).…”