How to Measure Organizational Health Literacy?

Hayran, Osman; EGE, Şeyda DÜNDAR

doi:10.5772/intechopen.105524

Cited by 2 publications

(1 citation statement)

References 40 publications

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“…There are different ways of defining and measuring OHL ( Bremer et al, 2021 ; Hayran & Ege, 2023 ). Similar to the assessments of individual health literacy, measures of OHL are varied and there is no one commonly utilized tool.…”

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confidence: 99%

Organizational Health Literacy and Health Among New York State Medicaid Members

Robertson,

Manganello,

et al. 2023

HLRP: Health Literacy Research and Practice

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Background: The definition of health literacy has recently expanded beyond the idea of individual skills to include the system and environment the individual interacts with to receive care, known as organizational health literacy (OHL). However, neither the prevalence of OHL nor the impact of OHL on individuals' perceptions of their health and healthcare have been examined in New York's Medicaid managed care population. Objective: This study aimed to estimate the prevalence of organizational health literacy in the New York State (NYS) Medicaid Managed Care (MMC) program. Methods: A brief measure to assess organizational health literacy was developed from responses to two questions in the 2018 NYS Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. Generalized Estimating Equation models were developed to analyze the association between organizational health literacy and three aspects of perceptions of health and health care, controlling for demographic differences and clustering effects from health insurance plans. Missing data were handled using multiple imputation. Key Results: Among 3,598 members included in the study, 20% of the MMC members reported inadequate organizational health literacy. These members were more likely to be older, less educated, from racial and ethnic minority groups, and less fluent with English. They are more likely to have poorer self-reported health (odds ratio [OR] 1.49), lower perceived access to health care (OR 6.97), and lower satisfaction with their health care (OR 6.49) than members who did not report inadequate organizational health literacy. Conclusions: Our results suggest that a proportion of the NYS MMC population faces inadequate organizational health literacy, which can present a barrier to health care access and result in patients having a significantly poorer health care experience. Using an existing data source that is part of existing data collection allows for routine assessment of organizational health literacy, which can help inform health plans about areas for potential improvement. [ HLRP: Health Literacy Research and Practice . 2023;7(3):e154–e164. ]

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confidence: 99%

Organizational Health Literacy and Health Among New York State Medicaid Members

Robertson,

Manganello,

et al. 2023

HLRP: Health Literacy Research and Practice

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How to Measure Organizational Health Literacy?

Hayran¹,

EGE²

2023

Health Literacy - Advances and Trends

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Organizational Health Literacy (OHL) is defined as the ability of health organizations to provide services and information that are easy to find, understand and use, to assist people in decision making, and to remove existing barriers to all individuals who are seeking services. OHL is mainly related to communication, navigation, and leadership in organizations, which in turn leads to patient satisfaction, high quality of healthcare, better services for culturally diverse populations and people with disabilities, and risk minimization in healthcare services. Due to its multi-dimensional and complex nature, there are many criteria, ways, and methods for the implementation and evaluation of OHL. Although several measurement tools have been developed in the recent decade, valid and reliable scales are still needed to assess OHL levels in health care organizations. Brief information regarding these methods is presented in this section.

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How to Measure Organizational Health Literacy?

Cited by 2 publications

References 40 publications

Organizational Health Literacy and Health Among New York State Medicaid Members

Organizational Health Literacy and Health Among New York State Medicaid Members

How to Measure Organizational Health Literacy?

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