How to Improve Tour Leaders and Guides Service Performance through Emotional Display Rules – The Moderating Effect of Job Stress

Chang, Kuang-Yu; Chang, Wen-Hsien; Yeh, Yu-Chen

doi:10.29036/jots.v13i25.403

Cited by 3 publications

(2 citation statements)

References 38 publications

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“…SEM method is very often used to evaluate quantitative researches in a given issue e.g. (Teran-Yepez et al, 2022;Chang et al, 2022;Maloku et al, 2021). The structured equation modelling was used for quantification, verification and visualisation relationship between factors (FMS, CEB, CSR).…”

Section: Methodsmentioning

confidence: 99%

Effect of CSR Implementation and Crisis Events in Business on the Financial Management of Smes

Dvorský,

Švihlíková,

Kozubíková

et al. 2023

Technological and Economic Development of Economy

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The financial management of a business is an integral part of strategic management. Small and medium-sized enterprises (SMEs) are vulnerable to the presence of crisis events in the business environment. In this context, senior managers and owners need to react promptly to emerging changes in a given business segment. The aim of the article is to quantify the effect of crisis events in business and firm’s CSR implementation in business on the financial performance in the SMEs. The empirical research incorporated 1,090 SMEs in the business environment of four Central European countries. The research hypotheses were evaluated using structural equation modelling. The empirical findings confirmed the positive impact of CSR implementation in the enterprise on its financial management. The research results did not confirm the negative effects of crisis events in business on the financial management. Crisis phenomena have direct effects on the sustainability of the enterprise; the organizational activities of the enterprise; the functioning of the enterprise in the market and the management of the enterprise. The findings are used as a basis for the preparation of strategic projects of national and international policies helping to cope with crisis phenomena in the business environment of the SME segment.

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Section: Methodsmentioning

confidence: 99%

Effect of CSR Implementation and Crisis Events in Business on the Financial Management of Smes

Dvorský,

Švihlíková,

Kozubíková

et al. 2023

Technological and Economic Development of Economy

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show abstract

“…If it is achieved, higher is the chance that they will share their knowledge with their peers. Business leaders and owners have to be aware that EQ plays a significant role at workplaces (Chang et al, 2022). Leaders with high EQ will be able to recognize and understand the feelings of their employees and act accordingly (Strugar Jelača, et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

Emotional intelligence and knowledge sharing as key factors in business management – evidence from Slovak SMEs

Zsigmond

Mura

2023

Economics &Amp; Sociology

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ABSTRACT. Over the last decades, researchers have been increasingly studying the field of emotional intelligence and knowledge management. However, the interaction between these two important factors has not received sufficient attention thus far, therefore this paper aims to assess it. The goal of this article is to assess the impact of emotional intelligence on the willingness of knowledge transfer and examine additional factors (such as gender and generation group). The research sample (N=508) consisted of employees of Slovak SMEs. The study was conducted in June-August of 2022. A two-way variance analysis and a binomial logistic regression were applied. In the case of Hypotheses 1 and 2, Emotional Quotient (EQ) figured as an independent variable, while gender and generation group were independent categorical variables. In the case of Hypotheses 3, 4 and 5, a model was set up using logistic regression, where the EQ, gender and generation group were all independent variables. The results show that gender has a real impact on the level of EQ. The willingness of knowledge transfer is influenced by both the level of EQ and gender. The importance of emotional intelligence in connection to knowledge transfer was examined during the crisis caused by COVID-19 and the Russia-Ukraine war, thus expanding the knowledge related to human resources. Previous research on the topic is quite limited and the present study is unique in considering the issue in the context of SMEs and the CEE countries.

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Analysis of Work Procrastination and Employee Demographic Profiles in Slovak SMEs

Hutmanová,

Hajduová,

Dorčák

et al. 2024

CEBR

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More efficient and productive employees enable businesses to achieve better results, innovate, enhance the quality of products and services, and respond to changing market conditions. The research, therefore, focuses on the analysis of work procrastination in Slovak SMEs. We focus on the prevalence of procrastination and demographic determinants that have been investigated and analysed among 253 administrative employees of various SMEs in Slovakia. Quantitative research was carried out by online inquiry using the standard questionnaire Procrastination at Work Scale, which focuses on online and offline employee procrastination and its total score. Small and medium-sized enterprises (SMEs) play a crucial role in maintaining economic stability in Slovakia. They generate jobs, stimulate local markets, and contribute to overall GDP growth. They are not only the driving force of innovation but can be characterised by flexibility and the ability to react quickly to changes in the market. They also contribute to increasing the country's competitiveness and balanced regional development. However, the performance of SMEs depends on the productivity of employees. Motivating employees is essential for businesses as it boosts employee efficiency, productivity, and performance, promotes collaboration, and stimulates creativity and innovation. Implications for Central European audience:The presented study provides answers to many questions and can help SMEs obtain the necessary recommendations that are applicable in practice in the field of motivation. Addressing this issue opens up the ground for conducting similar research dealing with global changes in the management of small and medium-sized enterprises.

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How to Improve Tour Leaders and Guides Service Performance through Emotional Display Rules – The Moderating Effect of Job Stress

Cited by 3 publications

References 38 publications

Effect of CSR Implementation and Crisis Events in Business on the Financial Management of Smes

Effect of CSR Implementation and Crisis Events in Business on the Financial Management of Smes

Emotional intelligence and knowledge sharing as key factors in business management – evidence from Slovak SMEs

Analysis of Work Procrastination and Employee Demographic Profiles in Slovak SMEs

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