“…Regarding the interpersonal aspects of the encounter, three factors were identified as being important: feeling respected, feeling supported, and being treated as an individual. Feeling respected in the SIO encounter was described in different ways: experiencing the SIO as sympathetic and respectful (Andersen et al, 2014; Holmgren et al, 2016; Mårtensson & Hensing, 2012; Mussener et al, 2008; Müssener et al, 2015; Nordgren & Söderlund, 2016a; Porter et al, 2018), being listened to and believed in (Andersén et al, 2017; Lannerstrom et al, 2013; Lynöe et al, 2013; Martin et al, 2012; Mussener et al, 2007; Mussener et al, 2008; Müssener et al, 2015; Nordgren & Söderlund, 2016a; Nordgren & Söderlund, 2016b; Ockander et al, 2005; Östlund et al, 2001), and experiencing the involvement and concern of the professional. Experiencing a lack of respect was on the other hand be described as feelings of being treated in a negative or unsympathetic manner (Holmgren et al, 2016; Lannerstrom et al, 2013; Porter et al, 2018; Svensson et al, 2003), being questioned, disbelieved, and humiliated (Andersen et al, 2014; Holmgren et al, 2016; Hubertsson et al, 2011; Lannerstrom et al, 2013; Ockander & Timpka, 2001; Östlund et al, 2001; Porter et al, 2018; Svensson et al, 2003), not being listened to (Mussener et al, 2007; Müssener et al, 2015), or being treated in an indifferent, nonchalant, or routine manner (Holmgren et al, 2016; Lannerstrom et al, 2013; Porter et al, 2018; Svensson et al, 2003).…”