How They Search, How They Feel, and How to Serve Them? Information Needs and Seeking Behaviors of Chinese Students Using Academic Libraries

Duan, Xiaojie

doi:10.1080/10572317.2016.1204179

Cited by 6 publications

(8 citation statements)

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“…We were surprised to find that four of the studies we examined (Akor & Alhassan, 2015;Dahan et al, 2016;Duan, 2016;Xie & Sun, 2015) contained "double-barreled questions" (Olson, 2008, p. 210) or "multi-concept" to use Glynn's phrase (2006, p. 394), which asked respondents to agree with statements containing two themes combined with "and" such as "librarians are competent and helpful," or to rate librarians' "help and answers." Because the researcher doesn't know which aspect of librarian service respondents are rating -competence or helpfulness?…”

Section: Discussionmentioning

confidence: 87%

“…Two 4-point scales (Khobragade & Lihitkar, 2016;Yap & Cahes, 2016) were likewise unbalanced, with three positive and one negative choices. Duan (2016) used 4-point scales to measure satisfaction with different modes of reference service and 6-point scales to measure satisfaction with reference librarians' behavior. The remaining scales ranged in size from two scale points to nine.…”

Section: Q1: How Did Lis Researchers Gather Data On Patron Satisfactimentioning

confidence: 99%

“…Most authors used typical labels for scale points, e.g., variations on "Very Satisfied," "Somewhat Satisfied," "Satisfied," and "Very Dissatisfied," "Somewhat Dissatisfied," and "Dissatisfied," or related labels such as "Useful," and "Adequate," but some authors labeled scale points differently from these norms. Duan (2016) provided explanatory text for each scale point, e.g., "Unsatisfied, because they solved few of my problems but were not willing to help me again" (p. 164). Sivagnanam and Esmail (2015) labeled their scale points "Not Satisfied," "Not Much Satisfied," "Particularly Satisfied," "Fairly Satisfied," "Absolutely Satisfied.…”

Section: Q1: How Did Lis Researchers Gather Data On Patron Satisfactimentioning

confidence: 99%

“…We noticed that two of the instruments (Duan, 2016;Xie & Sun, 2015) were translated into Chinese as well as English; both versions were available to respondents, but the author described the English-language instrument within the publication. We were unable to determine if any differences might exist between the two versions.…”

Section: Q2: To What Extent Are the Instruments Documented Or Includementioning

confidence: 99%

“…Avoiding 2-point scales allows for variance in opinion, and avoiding 9-point scales or higher avoids dilution of opinion. We further recommend that researchers label the scale points in a uniform fashion but minimally, e.g., "Strongly/Somewhat/Agree" and "Strongly/Somewhat/Disagree," rather than offer lengthy definitions of each point as seen in Duan(2016).…”

Section: Design Questions and Response Items Carefullymentioning

confidence: 99%

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A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries

Senior¹,

Ward²

2019

EBLIP

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Abstract Objective – The objective of this review was to examine research instrument characteristics, and to examine the validity and reliability of research instruments developed by practicing librarians, which measure the construct of patron satisfaction with academic library reference services. The authors were also interested in the extent to which instruments could be reused Methods – Authors searched three major library and information science databases: Library and Information Science Technology Abstracts (LISTA); Library Science Database (LD); and Library Literature & Information Science Index. Other databases searched were Current Nursing and Allied Health Literature (CINAHL); Education Resources Information Center (ERIC); Google Scholar; PubMed; and Web of Science. The authors identified studies of patron satisfaction with academic library reference services in which the researcher(s) developed an instrument to study the satisfaction construct. In this rapid-review study, the studies were from 2015 and 2016 only. All retrieved studies were examined for evidence of validity and reliability as primary indicators of instrument quality, and data was extracted for country of study, research design, mode of reference service, data collection method, types of questions, number of items related to satisfaction, and content of items representing the satisfaction construct. Instrument reusability was also determined. Results – At the end of the screening stage of the review, a total of 29 instruments were examined. Nearly all studies were quantitative or mixed quantitative/qualitative in design. Twenty-six (90%) of the studies employed surveys alone to gather data. Twelve publications (41%) included a discussion of any type of validity; five (17%) included discussion of any type of reliability. Three articles (10%) demonstrated more than one type of validity evidence. Nine articles (31%) included the instrument in full in an appendix, and eight instruments (28%) were not appended but were described adequately so as to be reusable. Conclusions – This review identified a range of quality in librarians’ research instruments for evaluating satisfaction with reference services. We encourage librarians to perform similar reviews to locate the highest-quality instrument on which to model their own, thereby increasing the rigor of Library and Information Science (LIS) research in general. This study shows that even a two-year rapid review is sufficient to locate a large quantity of research instruments to assist librarians in developing instruments.

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Section: Discussionmentioning

confidence: 87%

Section: Q1: How Did Lis Researchers Gather Data On Patron Satisfactimentioning

confidence: 99%

Section: Q1: How Did Lis Researchers Gather Data On Patron Satisfactimentioning

confidence: 99%

Section: Q2: To What Extent Are the Instruments Documented Or Includementioning

confidence: 99%

Section: Design Questions and Response Items Carefullymentioning

confidence: 99%

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A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries

Senior¹,

Ward²

2019

EBLIP

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Understanding international users' library experience in the Digital Age – joining the behavioral and experiential aspects

Lomas²,

Inskip³

et al. 2022

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PurposeThe purpose of this paper is to describe, analyze and understand international users' library experience in the Digital Age in order to inform library service design and ensure it provides an inclusive environment. In this study, the behavioral and experiential aspects of user library experience are merged to develop essential interconnections between information behavior (IB) and user experience (UX) in the context of the academic library with the goal of constructing a more holistic understanding of ‘library experience.Design/methodology/approachThe study was built on the concept “library experience” through analyzing its essential components of IB and UX. It was developed through findings from mixed methods research, consisting of the quantitative investigation from a library log analysis, and qualitative investigations via cognitive mapping exercises and semi-structured interviews, both targeted on the largest single group of international students in United Kingdom – international Chinese students.FindingsThe findings demonstrated the complexity and multilayered characteristics of international Chinese students' library context, and three unique contexts emerged from the data shaping their library experience. Building on the previous findings on the connections between IB and UX, the work attempted to redefine “library experience” by joining both behavioral and experiential aspects. It is found that the key components of cultural library experience are the multilayered context, cultural group's perception needs, sense-making process and subjective evaluations.Originality/valueThis study joins the behavioral and experiential perspectives together to explore library experience in a more holistic way and proposes a systematic structure to understand and analyze library experience, especially that of international users in a cross-cultural context, which, in turn, will better serve their information needs and inform the design of a more equal and inclusive library system.

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Saudi students, American academic library: revisited

Ibraheem

Devine

Scott

2018

RSR

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Purpose This study aimed to use both quantitative and qualitative methods for assessing Saudi Arabian students’ experiences in using the library of a small American university and to compare the findings against those of a representative sample of American classmates. Design/methodology/approach The project used a paper survey in querying 164 Saudi Arabian and 273 American students studying at Robert Morris University in 2017. Findings The study found that Saudi subjects were much more likely to believe that their informational needs were misunderstood by librarians than American participants in the survey. Research limitations/implications Poor participation in the qualitative phase limited, to some degree, the interpretation that could be carried out of the study’s quantitative results. Practical implications The study’s findings strongly reveal the need for libraries and librarians to highly prioritize effective communication when providing service to international students. Originality/value This is only the second study to ever focus on the library experiences of Saudi Arabian students in American academic libraries, and it is the first to concentrate on the subjective aspect of understanding between librarians and international students. It is of value to library administrators, as well as librarians and library staff who interact with international students.

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How They Search, How They Feel, and How to Serve Them? Information Needs and Seeking Behaviors of Chinese Students Using Academic Libraries

Cited by 6 publications

References 1 publication

A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries

A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries

Understanding international users' library experience in the Digital Age – joining the behavioral and experiential aspects

Saudi students, American academic library: revisited

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