2021
DOI: 10.21098/jimf.v7i0.1318
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How the Covid-19 Crisis Is Affecting Customers’ Intention to Use Islamic Fintech Services: Evidence From Indonesia

Abstract: The objective of this study is to investigate the factors that are affecting customers’ intention to use Islamic FinTech services during the Covid-19 crisis. It expands the technology acceptance model (TAM) by adding government support as a new variable for the context of Islamic FinTech services during the pandemic. Using TAM as a framework, we propose a model outlining the impact of government regulation, perceived usefulness, perceived ease of use, perceived trust, and user innovativeness on consumer attitu… Show more

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Cited by 16 publications
(11 citation statements)
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References 58 publications
(80 reference statements)
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“…Therefore, sharia FinTech actors can improve competence, integrity, security, and policies so that more and more MSME players want to use or adopt sharia FinTech as a source of funding. This study also shows the same results as other studies examining trust in the adoption of Islamic FinTech such as research by Liyana and Hasimi (2020), Nurfadilah andSamidi (2020), andSa'diyah (2021).…”
Section: Discussionsupporting
confidence: 87%
“…Therefore, sharia FinTech actors can improve competence, integrity, security, and policies so that more and more MSME players want to use or adopt sharia FinTech as a source of funding. This study also shows the same results as other studies examining trust in the adoption of Islamic FinTech such as research by Liyana and Hasimi (2020), Nurfadilah andSamidi (2020), andSa'diyah (2021).…”
Section: Discussionsupporting
confidence: 87%
“…Meanwhile, the empirical researches using quantitative approach are limited on analysis of factors determining Islamic FinTech users' intention. Most of those researches are conducted in Indonesia (Darmansyah et al, 2020;Purwantini et al, 2020) COPY whereby Nurfadilah & Samidi (2021) restricted their investigation during the period of COVID. Niswah et al, (2019) and Sulaeman (2021) focused their research on what drove people in adopting FinTech platform for charity and crowdfunding.…”
Section: Copymentioning
confidence: 99%
“…Currently, digital methods are not only used to make commercial transaction, but also for social purposes. Specifically, in the context of Islamic philanthropy, many previous studies have attempted to capture the behaviour of people who donate through digital financial platforms or applications (Niswah et al, 2019;Nurfadilah & Samidi, 2021;Sulaeman, 2021), adopting TAM to investigate the factors that could influence an individual's decision to make social donations using financial technology. Because Retail CWLS is included in the category of social investment, the use of TAM is considered appropriate and relevant by integrating other constructs into the development of a research model, which is the novelty of this research.…”
Section: Technology Acceptance Model (Tam)mentioning
confidence: 99%